Operations | Monitoring | ITSM | DevOps | Cloud

In a World of Managing Risk, Do You Have Shiny Tech Syndrome?

There is always something new on the horizon when it comes to technology. Isn’t it human nature to want to wait for the next 'new' model car, the next 'bigger' TV or the next 'faster' smart phone? The newest release might be more appealing – especially to higher-ups, who want the latest and greatest trending technology. But there are hidden risks associated with waiting to implement a new tool or solution.

SumUp Uses Honeycomb to Improve Service Quality and Strengthen Customer Loyalty

Growing pains can be a natural consequence of meteoric success. We were reminded of that in our recent panel discussion with SumUp’s observability engineering lead, Blake Irvin, and senior software engineer Matouš Dzivjak. They shared how SumUp’s rapid growth spurt compelled them to change their resolution process—both logistically and culturally—to ensure a service level quality that reflects their customer obsession.

Deciding Whether to Buy or Build an Observability Pipeline

In today's digital landscape, organizations rely on software applications to meet the demands of their customers. To ensure the performance and reliability of these applications, observability pipelines play a crucial role. These pipelines gather, process, and analyze real-time data on software system behavior, helping organizations detect and solve issues before they become more significant problems. The result is a data-driven decision-making process that provides a competitive edge.

The Russification of Ukrainian IP Registration

Last summer we teamed up with the New York Times to analyze the re-routing of internet service to Kherson, a region in southern Ukraine that was, at the time, under Russian occupation. In my accompanying blog post, I described how that development mirrored what took place following Russia’s annexation of Crimea in 2014.

5 considerations for choosing a modern PaaS

Keeping your website or app up-to-date with the latest tools, frameworks, and security compliance is important for maintaining a successful online presence. That’s why when it comes to web infrastructure, you need to follow today’s absolute best practices, so you can deliver the best possible digital experiences to your audiences. Here are five major ways you can ensure you’re running a state-of-the-art PaaS.

Large Health System Reduces Critical Application Crashes by 90% via Nexthink Automation

Digital innovations have completely transformed the healthcare industry over the past decade. Today, clinical staff rely on applications to complete nearly every aspect of their day to day duties, from maintaining data privacy compliance to conducting telehealth. That makes it even more important that these critical applications stay online.

5 Predictions for the Future of Remote IT Support

Remote IT support has become one of the most effective solutions in the globalization age. Setting aside the obvious practical reasons – different time zones, smaller wages in the developing countries, faster response time, and so on – we may say that it was an inevitable change. The new generation cares more about their wellbeing and comfort.

How Database Observability Increases Operational Reliability

Early on in my career as a DBA, I began to realize I wasn’t a Database Administrator as much as the Default Blame Acceptor for nearly any application problem. Let’s face it—the first thing blamed when there’s an issue is typically going to be the database, and it’s a “guilty until proven otherwise” situation.