Operations | Monitoring | ITSM | DevOps | Cloud

🎉 Happy 2022 everyone! 🎉 Here are the articles, videos, and tools that we’ve been excited about this December. We hope you enjoy these links, and we look forward to hearing what you’ve been reading in the comments or on the Interrupt Slack.

Here at Cribl, we have a cloud offering of our LogStream product. In building and supporting our cloud product, we have a service-based architecture. And we want to be able to gather metrics from our services, in order to monitor those services and make sure we meet our SLAs.

Over the last several years, systems architects have had to make sure their systems are cloud native, with applications that are optimized for scalable cloud technology infrastructure. In today’s environment, you should be asking whether your solutions are cloud nimble as well. For the modern enterprise, cloud computing is now the default model for applications, storage, and compute.

In the summer of 2021, eG Innovations joined forces with the DevOps Institute to run an APM survey to find out how the industry would look in the new normal. The 2021 APM survey was conducted over three months between July and September. Over 900 people from DevOps, SREs, and ITOps backgrounds participated and we got a broad spectrum of responses.

With the Elastic 7.16 release, Osquery Manager is now generally available for Elastic Agent, making it easier than ever to deploy and run Osquery across your environments. By collecting Osquery data and combining it with the power of the Elastic Stack, you can greatly expand your endpoint telemetry, enabling enhanced detection and investigation, and improved hunting for vulnerabilities and anomalous activities.

Government data strategies lay a promising groundwork for how data will be used to drive more informed decision making internally and more streamlined public services externally. A commonality between these strategies is the need for improved role-based data sharing and data re-use. The sticking point, however, is in the way to implement data sharing when there are known silos across and within various departments.

What comes first – observability or AIOps? Can you achieve observability without AIOps? Do you need AIOps if you already have an observability solution in place? These are all questions that any team considering AIOps will want to answer in order to determine the real-world value that AIOps tools stand to offer.

During.conf21, we announced the public release of the Splunk UI Toolkit, a collection of packages and libraries that provides some of the same underlying tools powering our product line to you, the Splunk developer. Now, any Splunk developer can incorporate Splunk UI components into their own custom applications and tools. This includes everything from buttons and inputs from our @splunk/react-ui package, or our new parallel coordinates visualization from our @splunk/visualizations package.

For the newest instalment in our series of interviews asking leading technology specialists about their achievements in their field, we’ve welcomed Shahid Hanif, CTO of Shufti Pro to share his perspective on CTO life.

ServiceNow IT support prides itself on providing world-class support services for employees. Because of the company’s hypergrowth, our previous model of 24/7 IT support couldn’t scale. We needed a better way to deal with the exponential increase in support case volume while maintaining a lean IT support team that continues to deliver exceptional support services. Here are four changes we’re undertaking to meet this challenge.