Operations | Monitoring | ITSM | DevOps | Cloud

Strategies to Reduce Alert Fatigue in Your SOC Team

In a SOC (security operations center), alerts originating from hundreds of systems compete to get attention. What ensues is a security analyst’s battle to beat alert fatigue while effectively defending their organization from cybersecurity threats. Alert fatigue is a major challenge faced by security operations center (SOC) teams. The stakes are even higher since they take on the enormous responsibility of maintaining networks and data systems.

Splunk > Clara-fication: Dashboarding Best Practices

So you want to build a better dashboard, do you? Well good, you’ve come to the right place! Splunk dashboards are amazing. They are incredibly versatile and customizable. The creation of a dashboard is incredibly simple and can be done all through the UI. If more in-depth customization is required, that can be done through the SimpleXML using HTML panels, in-line CSS, or by uploading a new app from Splunkbase or custom JS/CSS.

Getting Started with OpenTelemetry Python v1.0.0

Since the OpenTelemetry Tracing Specification reached 1.0.0 — guaranteeing long-term stability for the tracing portion of the OpenTelemetry clients, the community has been busy working to get the SDKs and APIs for popular programming language ready to be GA. Next in our ‘Getting Started with OpenTelemetry’ Series, we’ll walk you through instrumenting a Python application and install both the OpenTelemetry API and SDK.

Analyze and audit your infrastructure as code with stack.new

Defining and managing your AWS resources using an Infrastructure-as-Code (IaC) approach implemented with CloudFormation templates makes a lot of sense. While implementing IaC is a widely accepted best practice, it does come with challenges. Managing your infrastructure from lines of code and text-file templates, in the case of AWS CloudFormation, can quickly become overwhelming. We built stack.new to ease that pain.

Confessions of an IT service desk staffer

Being a student can be exciting—and tough — all at the same time. There are many new things to get used to: a new place to live with new people, finding your way around a jumble of buildings, and new freedoms, often for the first time. Then there’s the challenge of your studies, with lots of new things to learn, deadlines to meet, and exams to pass. For many, life can feel quite stressful.

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Microsoft 365 Outage, March 15th 2021

Exoprise CloudReady provides early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive, and Azure Active Directory. Users reported not being able to login into either of these services and were getting timeout messages. Exoprise detected the issue earlier at 3 pm EST (40 mins before Microsoft reported it) and was able to immediately relay the news to its customer base.

Is the cloud coming to all of us?

During the past twenty years, so much has changed in the IT office. Two decades ago, we were still using dial-up modems. Now, the entire world wide web is at our fingertips, and our world of IT is more efficient but complicated too. A few significant IT trends have also developed during this time. One of the most important is the cloud that has also become a common buzzword in business. Like many buzzwords, there is a lot of excitement and confusion surrounding the term.

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The Unprecedented Transformation of IT Goals in 2020

At the end of 2019, IT pros were making bold predictions about what 2020 would hold. But they weren't bold enough-time makes fools of us all, and hot takes fizzled rather than sizzled. From the continued evolution of smart devices and blockchain's continued rise in prominence to the falling price of compute workloads, there was rational thinking behind the predictions made at the end of 2019.

Azure DNS Outage - April 1st, 2021

Just about 2 weeks after its most recent outage, Microsoft experienced a severe DNS outage Thursday Evening at approximately 21:30 UTC on 01 Apr 2021. That’s the official start of the outage from Microsoft. But we all know that official starts and actual starts are often different. Exoprise DNS and server monitoring caught the error about 10 minutes earlier (not our biggest amount of headroom for an outage) but that is frequently the nature of DNS failures.

Debugging in PHP

PHP is a great language to start with when you are learning how to code. It has a simple syntax, it’s easy to learn and you can make dynamic websites with it. But even though it’s easy to write PHP code, it’s not always easy to debug. There are a lot of tools out there that can help you, but since PHP is an interpreted language, you can also use a couple of debugging techniques to help you find bugs in your code. In this blog post I'll cover the the following sections.