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Operationalizing AI: MLOps, DataOps And AIOps

Originally posted on Forbes Technology Council As organizations increasingly embark on their digital transformation journey, IT is turning into a profit center, rather than a cost center. CIOs (chief information officers) are more than often referred to as chief innovation officers. New roles like chief data officer and chief analytics officer are rising to prominence. AI and data are at the center of this transformation, as CxOs are faced with daunting challenges in.

IDC Market Perspective published on the Elastic AI Assistant

IDC published a Market Perspective report discussing implementations to leverage Generative AI. The report calls out the Elastic AI Assistant, its value, and the functionality it provides. Of the various AI Assistants launched across the industry, many of them have not been made available to the broader practitioner ecosystem and therefore have not been tested. With Elastic AI Assistant, we’ve scaled out of that trend to provide working capabilities now.

Integration roundup: Monitoring your AI stack

Integrating AI, including large language models (LLMs), into your applications enables you to build powerful tools for data analysis, intelligent search, and text and image generation. There are a number of tools you can use to leverage AI and scale it according to your business needs, with specialized technologies such as vector databases, development platforms, and discrete GPUs being necessary to run many models. As a result, optimizing your system for AI often leads to upgrading your entire stack.

AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples

In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered.

Crafting Prompt Sandwiches for Generative AI

Large Language Models (LLMs) can give notoriously inconsistent responses when asked the same question multiple times. For example, if you ask for help writing an Elasticsearch query, sometimes the generated query may be wrapped by an API call, even though we didn’t ask for it. This sometimes subtle, other times dramatic variability adds complexity when integrating generative AI into analyst workflows that expect specifically-formatted responses, like queries.

Most Effective Ways to Use Generative AI in Customer Service

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions.

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.