Latency, the delay before the transfer of data, is one of the critical user experience measurements for many technology solutions, and one of the top, when judging the quality of end-user experience on Citrix Virtual Apps and Desktops. Why is Citrix slow? Have you ever received a “Citrix is slow” user complaint? I will expect the answer to be yes. It is very common, even more so for remote workers.
As we head towards COVID-19’s first anniversary, let’s take a moment to analyze how far we’ve all come. The first few months may appear catastrophic, with physical businesses and airports shutting down indefinitely. However, it taught many companies how to adapt to a new normal and learn to swim in deep waters, almost overnight. As businesses transitioned to the digital landscape, employees were advised to work remotely.
With more people working from home due to the COVID-19 crisis, businesses of all sizes need to know when their employees are working. You need an effective way to track working hours and know what your employees are doing while they are working. One effective way to do this without having to invest in an expensive online time tracking system for employees is by using server monitoring software and file monitoring software.
One of the lasting changes brought about by the COVID-19 pandemic is that it forced organizations to rethink the concept of a workspace. As remote work became inevitable, IT teams had to enable the secure transition to remote work almost overnight. Opening up offices, on the contrary, will likely be executed in planned phases. A United States Department of State advisory recommends that workforces return to an office in three phases, with the employees most at risk coming in at a later stage.
Teams around the world are going through changes. With offices closed from Hong Kong to San Francisco, Zoom meetings are the new norm, and online platforms are the standard for collaborating and keeping businesses running as usual. We’ve written about distributed work and how doing distributed well requires the right tools. When a traditional office environment isn’t available, information naturally becomes fractured across multiple single-purpose platforms.
Earlier this year, as organizations around the world adapted to new remote working environments, Nexthink released a library pack to support IT teams through this transition. The Remote Worker Experience pack introduced a multitude of new dashboards, remote actions, investigations, metrics and Engage campaigns. All with a single objective: monitor, manage and improve the current remote working landscape.
In this new series of Now on Now blogs, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories story will inspire you--our customers and partners--to achieve even greater business value and resiliency from the Now Platform®. For more on Now on Now, visit the Now on Now Book of Knowledge.
Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. In a survey done by Google, 62% of its workers would like to return to the office at some point and see their work future as more flexible. This sentiment is catching up among the rest of the enterprises in Silicon Valley and the rest of America. The hybrid remote workplace model continues to be appreciated by employees seeking to spend more time with family and engaging with the office community.
In the middle of March this year, Microsoft reported that the number of daily Teams users jumped by about 37% in just one week in response to many organizations shifting their workforce to work from home. Your organization may have been part of that jump. The initial desire was to facilitate an ability for employees that normally working in the same office to continue to collaborate and meet remotely. Teams helped you accomplish that.
