Operations | Monitoring | ITSM | DevOps | Cloud

Throw custom exceptions in Logic Apps: Using an API Management (Part V)

Welcome to the fifth and last part of this series of blog posts on How to throw custom exceptions inside Logic Apps. In all those posts, we talk about the following: The last approach we want to address in this series is another out-of-the-box idea: using an API exposed in API Management to throw back the exception. This approach is similar to the previous one.

How To Allocate Cloud Costs After A Company Merger/Acquisition

If you’re going through a merger or an acquisition, you’ll soon have to assemble all the cloud account data from two or more organizations and blend it together to fit your new, larger organization. You may be bringing the companies together to form a new entity or simply absorbing one company into the other; the details don’t matter, because the solution is the same either way.

What is Apdex Score? Why is it Important?

In today's fast-paced and rapidly-evolving business landscape, it's more important than ever to keep track of how well your software applications are performing. That's where the Apdex score comes in. As a metric for measuring the user experience of an application, the Apdex score provides valuable insights into how your software is performing and how it can be improved.

Multi-Cloud - Rise of Hybrid Networks and the Need to Monitor & Secure Them

This model has benefits, but at the same time, it introduces complexity for the IT teams tasked with monitoring and securing IT systems. Existing network monitoring technologies that system admins use with on-premise infrastructure are typically not expandable to include infrastructure and services running on public cloud platforms. This is a problem as you cannot manage and secure what you cannot see.

Top 3 Ways IT Automation Drives Certainty in 2023's Times of Economic Uncertainty

It seems like we can’t escape the burden of uncertainty. From the countless things we were uncertain about during the Covid-19 pandemic to the current state of the economy, financial circumstances and trends, and fear of unemployment. For many of today’s businesses of all sizes, predicting the future might appear nearly impossible. IT teams at the start of the pandemic in 2020 shifted without notice to supporting remote employees.

Everything You Need to Know About Software License Management

Software License Management (SLM) is a critical aspect of IT Asset Management (ITAM). Organizations heavily rely on software applications for their everyday functions. However, grappling with diverse licensing models and meeting compliance requirements requires good organization, knowledge on the matter, and a competent tool. Effective SLM is the way to address this.

The Fundamentals of ITIL Service Design

ITIL service design is defined as the second stage in the ITIL v3 service lifecycle. This stage creates a blueprint for effective and efficient IT services and ensures they are fit for purpose and use. It comes right after the service strategy that previously sets out the objectives and guidelines that underpin the whole process.

Case Study: Building an Operations Dashboard

Picture a simple E-commerce platform with the following components, each generating logs and metrics. Imagine now the on-call Engineer responsible for this platform, feet up on a Sunday morning watching The Lord of The Rings with a coffee, when suddenly the on-call phone starts to ring! Oh no! It’s a customer phoning, and they report that sometimes, maybe a tenth of the time, the web front end is returning a generic error as they try to complete a workflow.

Receiving MySQL database Alerts

Imagine your popular website or app suddenly slowing down significantly or even stopping altogether. You scramble to find the root cause while losing customers and income every minute. This stressful situation is all too familiar, but you can avoid it. Proactively monitoring MySQL databases can help prevent these issues and keep your performance at its best.