Want more software reliability? It starts with leadership
If you want to improve reliability, it has to be important from the top down. "As part of the CTO or leadership owning it, they need to tell folks that it's important in the product roadmap, in some of the development schedule, that we spend time on it, that the CEO is the person that holds people accountable, that they review the metrics, that they sit in the outages, that they understand the quality of the software.