Operations | Monitoring | ITSM | DevOps | Cloud

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When a site disruption hits, businesses face immediate and visible fallout: customer churn spikes, and revenue takes a direct hit. If customers can’t transact, your bottom line suffers, plain and simple. This insight comes from a recent Forrester survey commissioned by Catchpoint, where respondents revealed the real business impacts of Internet disruptions.

With Puppet, the power of IT automation empowers you. Too many companies use patchwork solutions for configuration management and IT automation, leading to unmanageable complexity and huge security risks. IT operators are on-call day and night to address security breaches, and toil for weeks manually provisioning servers. But no one would expect you to wash 10,000 dishes by hand — so why are IT operators expected to configure 10,000 servers manually?

There are two doors for IT problems: people calling the help desk and machines firing alerts. Both usually end up as tickets. That ends now. Resolve’s agentic automation fixes issues at the source.

In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.

Major enhancements are planned for the Apple ecosystem, focusing on app management and productivity improvements. Ivanti's platform will receive updates to enhance security and manageability. Upcoming features include improvements to the admin experience, fixes for username errors during sync, and new capabilities for controlling configuration distribution, all aimed at enhancing user experience and operational efficiency.

What is ITSM? In this beginner-friendly video series, we break down IT Service Management in the simplest terms possible so you can understand how it impacts businesses today. Whether you’re a student, IT professional, or business owner, you’ll learn the fundamentals of ITSM, its key processes like incident management, change management, and service request handling, and why it’s essential in 2025’s fast-paced digital world. By the end, you’ll know exactly how ITSM streamlines operations, reduces downtime, and improves service quality.

Subscribe. Fuel your curiosity.

In this real-time walkthrough, learn how to install and upgrade Puppet Enterprise using the Puppet Enterprise Administration Module (PEADM). This module helps you with admin and maintenance tasks and really helps you ensure that installations are consistently executed each and every time. Follow along from configuration to execution as Tony Green runs a monolithic installation example and provides an overview of the resources and options available to you.

Allow, encourage, and reward curiosity to build a safe environment for growth.