Operations | Monitoring | ITSM | DevOps | Cloud

Infraon

Difference between Omnichannel contact center and Multi-channel

Sep 12, 2022 By Infraon In Infraon
In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service to customers. There are two types of contact centers that enterprises can choose from – an omnichannel contact center or a multi-channel contact center. So, what’s the difference between the two? An omnichannel contact center is one that allows customers to reach out through multiple channels, such as phone, email, chat, or social media.
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Asset Infinity

What Are the Various Industries Implementing Indoor Asset Location Tracking Technology?

Sep 12, 2022 By Asset Infinity In Asset Infinity

Lots of organizations believe that they do not indoor asset tracking as almost no assets go outside the premises of the organizations so there is no need for asset tracking. But even though their assets do not leave the premises, several assets are still lost, misplaced, or stolen. Since there is a huge area, assets are misplaced easily which is why indoor asset tracking is important. There are several industries that are using indoor asset tracking.

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cloudzero

Cybersecurity Companies Have A Customer Profitability Problem - Here's Why

Sep 12, 2022 By CloudZero In CloudZero
The age of growth-at-all-costs is over. Profitability matters — and it matters now. For SaaS companies who rely heavily on the public cloud, understanding what’s driving (or hurting) profitability can be tricky. Different customers have different needs and usage patterns, drive different levels of cost, and impact profitability unequally. Cybersecurity has played a central role in CloudZero from the beginning —or really, before it.
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civo

Civo Update - September 2022

Sep 12, 2022 By Emma Stewart-Oram In Civo

In August, we announced a brand new tech event, Civo Navigate! This event will bring together the brightest minds in cloud native technology to provide a packed event with over 50 speakers. Civo Navigate is focused on bringing together the cloud native community and creating an environment where everyone can share ideas, collaborate and learn more. If you are interested in joining us in person, register now to get in-person access to all keynote sessions, workshops, and breakout sessions.

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redgate

Redgate Clone: exclusive early access to next-gen database provisioning

Sep 12, 2022 By James Murtagh In Redgate
At the end of last year, we announced that Redgate’s database cloning technology was getting an upgrade: Multi-RDBMS, instance-level clones, and support for containerized workflows. This next generation of database provisioning provides DevOps test data to more teams for fast, quality releases across your software organization. Today, we invite you to join the early access program (EAP) for Redgate Clone.
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Kentik

Managing the hidden costs of cloud networking - Part I

Sep 12, 2022 By Ted Turner In Kentik

Technologies like virtualization and containerization have gained significant traction over the last decade as foundational tools for modern application development. As companies like Amazon (AWS), Microsoft (Azure), and Google (Google Cloud) started to invest in the hardware and software infrastructure required to support access to these virtualized resources, “the cloud” was born.

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solarwinds

Papertrail + Slack: Keeping On Top of Your Most Important Logs

Sep 12, 2022 By Papertrail Team In SolarWinds
One of the most important pieces of operating any application stack is making sure you’re aware of the logging events occurring on your running systems. If your development team is like most, then you collaborate with your colleagues using Slack. Being successful while building and operating software includes looking for ways to implement high-visibility operations within your team communication platform.
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Engineering Building Blocks for a Digital Organization (Peter O'Donovan)

Sep 12, 2022 By Datadog In Datadog
OneDigital started as a new organization within an existing enterprise, with an aggressive timeline to launch. Learn how they bootstrapped their engineering organization, set guidelines for communication and collaboration, and balanced the tradeoffs of their technology choices.
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Analyze Pacemaker logs in Cloud Logging

Sep 12, 2022 By Google Operations In Google Operations
As an SAP system administrator, you've probably asked yourself: why did my Compute Instance restart? Why did Pacemaker restart my instance? Why did/didn’t my SAP system failover? By streaming Pacemaker logs into Cloud Logging, you can now find the answers to these questions by using a Cloud Logging query template to filter out the noise generated by Pacemaker logs.
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Sentry Performance Monitoring with Dynamic Sampling

Sep 12, 2022 By Sentry In Sentry
This is a sneak peek of Sentry's new performance monitoring feature, Dynamic Sampling. With Dynamic Sampling, you can customize your sampling logic for different parts of your application without having to deploy a new release. These are actual videos submitted by Sentaurs for our monthly Show-N-Tell. We have not edited them except for obscuring personal information that may appear in screenshots. Some videos may include screenshots that contain fictitious usernames or email addresses for illustrative purposes.
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