Operations | Monitoring | ITSM | DevOps | Cloud

Ethics of Telemetry Collection for Employee Experience Improvement

Data collection has become an increasingly essential tool for businesses, allowing them to gather insights about their customers and employees. But it also raises the question of ethics: what data should be collected, how should it be used and who should have access to it? In this article, we'll explore the ethical implications of collecting employee experience data through telemetry.

Deploying the OpenTelemetry Collector to Kubernetes with Helm

The OpenTelemetry Collector is a useful application to have in your stack. However, deploying it has always felt a little time consuming: working out how to host the config, building the deployments, etc. The good news is the OpenTelemetry team also produces Helm charts for the Collector, and I’ve started leveraging them. There are a few things to think about when using them though, so I thought I’d go through them here.

Automation to Take Airlines to High Altitudes During Unexpected Challenges

President Casey Murray of the Southwest Airlines Pilot Association in February 2023 made it very clear that the airline’s outdated technology had failed miserably during the winter storm of 2022. And that the IT and “infrastructure from the 1990s” allowed the wild weather to destroy travel plans for thousands of Southwest passengers, keeping them from spending the holidays with family, friends, and loved ones.

The Best and Worst Reasons to Adopt OpenTelemetry

It was a rainy day in Seattle at KubeCon + CloudNativeCon North America in December 2018 when I first encountered the term ‘OpenTelemetry.’ At that time, I was an active member of a working group focused on developing W3C Trace Context, a standard now extensively employed for context propagation in distributed systems.

IT Operations: Making IT Work Better with IT Ops Automation

IT ops is often so focused on solving problems that it can be easy to miss how IT ops contributes to an organization’s overall success, even if you’ve been in IT for a long time. When things get tossed over the wall from development to ops, anyone not in IT ops starts to ask, “What is IT ops?” and “What does IT operations do?” So let’s set the record straight.

Top 8 things you should know about deploying RabbitMQ

RabbitMQ is a household name in the world of application development and system architecture. Acting as a middleman for communication, it seamlessly bridges the gap between various application components. If you’ve been contemplating the integration of RabbitMQ into your infrastructure or simply want to better understand its functionalities, this blog post is for you. Here are the top 8 things to know.

How to ensure your Kubernetes Pods have enough CPU

Gremlin's Detected Risks feature immediately detects any high-priority reliability concerns in your environment. These can include misconfigurations, bad default values, or reliability anti-patterns. A common risk is deploying Pods without setting a CPU request. While it may seem like a low-impact, low-severity issue, not using CPU requests can have a big impact, including preventing your Pod from running.