Operations | Monitoring | ITSM | DevOps | Cloud

In Grafana 7.0, we introduced a new panel architecture to enhance the UX and visualization options and create a more consistent experience across Grafana. In Grafana 7.4, we expanded on that foundation and introduced the next-generation graph panel called Time series panel, which is currently in beta. The Time series panel uses the panel architecture of Grafana 7.0 and integrates with field options, overrides, and transformations.

SolarWinds' widely-used Orion IT platform has been the subject of a supply-chain compromise by an unidentified threat actor. The attack was discovered in December 2020, but it appears to have begun in March 2020 when the attacker used trojan malware to open a backdoor on SolarWinds customers around the world.

Customer service is what makes or breaks a business. Many companies are inefficient when it comes to operating their customer support. Let’s look at the seven types of customer service and the pros and cons of each one.

The phone app for mobile access to Alloy Navigator™ ITSM software keeps getting better and gains more features with every update. This time around, the mobile app takes on change management to help your team request infrastructure or process-related changes and take action on approval requests using phones or tablets.

Bloomfield, NJ – February 10th, 2021 — Alloy Software, a leading provider of IT Service Management and Asset Management solutions, announced today a new version of the Alloy Navigator app on Android and iPhone. The mobile app update is available now and includes several new features to support change management and approval workflows.

Some of the earliest memories of my career involve getting spammed by hundreds of emails from monitoring systems. After managing to find an issue, I’d scroll through endless logs trying to find obscure bugs that are impossible to recreate. I’m sure you’ve been there. I’ve spent many hours, days, and even weeks pressing “Page Down” on my keyboard trying to find a clue pointing me toward the root cause. I’m here to tell you: there’s a better way.

The start of a new year brings the familiar sentiments of “New Year, New Me!” or in 2021’s case, “New Year, New Perspective.” Ushering in a new year provides an outlet for personal reflection but it’s also a time for organizations to review and establish their business objectives. As the new year kicks off, perhaps one of your organizational goals is to invest in a new IT Service Management (ITSM) solution.

After getting a taste of DevOps’ benefits, enterprises naturally seek to widen its adoption. However, the tooling and processes that work for small-scale use cases often fall short when teams try to scale DevOps efforts. You must support all your different teams, toolsets, applications, processes, workflows, release cycles and pipelines — both legacy and cloud native.

The always-on, always-available expectations of digital services have increased the requirements of technical teams to be ready and provide response around the clock. For teams new to this concept, introducing on-call can be stressful and complex. As part of PagerDuty’s main platform, on-call management is key to our business, but the non-technical aspects are also important for teams to consider.

We are pleased to announce the general availability (GA) of Elastic 7.11. This release brings a broad set of new capabilities to our Elastic Enterprise Search, Observability, and Security solutions, which are built into the Elastic Stack — Elasticsearch and Kibana. This release enables customers to optimize for cost, performance, insight, and flexibility with the general availability of searchable snapshots and the beta of schema on read.