Operations | Monitoring | ITSM | DevOps | Cloud

ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.

The importance of well-managed communications when handling IT and security incidents cannot be overstated. If updates are not communicated in a timely and accurate manner, misunderstandings, misalignment, and costly errors will occur. Not to mention, resolution will be prolonged. And if highly sensitive information is communicated to those who should not be privy to such, then the risk of legal ramifications is high, as would be the damage.

Logs are records of system events and activities that provide valuable information used to support a wide range of administrative tasks—from analyzing application performance and debugging system errors to investigating security and compliance issues. Large-scale production environments emit enormous quantities of logs, which can make them more challenging to manage and introduces the risk of losing important data if underlying resources run out of space.

Efforts to accelerate digital transformation are being held back by challenges finding the right talent. At a virtual roundtable sponsored by Red Hat and Intel, senior leaders said a more ‘open’ culture is required. In 2020, digital transformation leapfrogged seven years of progress in a matter of months. This was the finding of a McKinsey research report released in the autumn of 2020 that went viral enough for most business execs to be able to recite its top finding.