Operations | Monitoring | ITSM | DevOps | Cloud

Managing multiple customer accounts as an MSP can be overwhelming. With the constant demands of configuring monitors, generating reports, and maintaining security across numerous customers, efficiency becomes critical. Throughout this year, we've focused on making your life easier with powerful new features that automate repetitive tasks, enhance security, and give you better visibility into customer health.

The customer was already using Citrix Provisioning Services (PVS) to deliver Virtual Delivery Agent (VDA) machines. Rather than attempting to migrate existing VMware-based VDAs, which often introduces driver conflicts and legacy dependencies, we followed a proven best-practice approach. We provisioned new VDA machines directly on XenServer using the PVS Virtual Desktop Setup Wizard. This ensured clean builds, free from VMware-specific components, and fully optimized for the XenServer platform.

As a vendor-neutral open standard, OpenTelemetry has become the default choice for application instrumentation. However, it’s important to remember that OpenTelemetry isn’t a single technology — it’s an ecosystem. Under the hood, it provides multiple options for instrumenting your applications. In this blog post, we explore two instrumentation approaches: OpenTelemetry eBPF Instrumentation and runtime-specific OpenTelemetry SDKs, like the OpenTelemetry Java agent.

Tracing is the richest observability signal in common use today. In distributed systems, it reveals how requests flow across multiple services, allowing you to uncover and address performance bottlenecks. Teams often scale back or abandon tracing altogether, however, because most successful requests produce redundant data that’s noisy and expensive to store.

KubeCon + CloudNativeCon North America 2025 in Atlanta marked a definitive moment for cloud-native infrastructure. Over four days, celebrating the 10th anniversary of both CNCF and Kubernetes, more than 9,000 attendees witnessed the ecosystem’s evolution from container orchestration to AI-native operations. The conference delivered a clear message – AI workloads are no longer experimental.

InfluxDB 3.8 is now available for both Core and Enterprise, alongside the 1.6 release of the InfluxDB 3 Explorer UI. This release is focused on operational maturity and making InfluxDB easier to deploy, manage, and run reliably in production. InfluxDB 3 Core remains free and open source under MIT and Apache 2 licenses, optimized for recent data. InfluxDB 3 Enterprise builds on that foundation with long-range querying, clustering, security, and full operational tooling.

Artificial Intelligence for IT Operations ingests telemetry across logs, traces, events, resource signals, runtime behavior, and application pathways. AI for IT operations reduces alert noise, correlates events into unified narratives, predicts degradation, and drives remediation logic with pattern-based execution. Telemetry growth makes manual triage slow, while inference scales linearly with data.