ServiceDesk Plus, ManageEngine’s flagship IT service management (ITSM) solution, has been named a Niche Player in this year’s Gartner Magic Quadrant for IT Service Management Tools. The Magic Quadrant offers insights for organizations shopping for an ITSM tool for their business needs. The research names some vendors based on strict inclusion criteria that includes vision, capability, size of operations, number of large customers, and more.

Wow! ServiceNow has been named an ITSM Tools Magic Quadrant Leader and placed furthest in completeness of Vision and highest in Ability to Execute in the 2020 Gartner Magic Quadrant report. We are humbled by the recognition and gratified by the success that our customers are reporting.

Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy.

Today, I’m pleased to announce that our customers have recognized Cisco AppDynamics in the Gartner Peer Insights Customers' Choice for Application Performance Monitoring (APM).

We at Coralogix, believe that cloud security is not a “nice-to-have” feature – something that only large organizations can benefit from or are entitled to have. We believe it’s a basic need that should be solved for organizations of any shape and size. This is why we built the Coralogix Security Traffic Analyzer (STA) tool for packet sniffing and automated analysis. Today we’re announcing several new features to our security product you’ll find interesting.

Today we are happy to announce that our MSSQL plugins for Icinga for Windows are enhancing the series of Icinga plugins and become released as version 1.0. With this first release we are sharing four plugins to check the current health of MSSQL itself but also internal metrics. In addition we provide a plugin to fetch MSSQL specific Performance Counters from within the database, similar to our Windows Performance Counter plugin and a backup check plugin.

In this week’s tip, we are looking at a use case unique to our popular Network Insights solution. Network Insights lets our users view their network path from end to end, providing detailed granular telemetry from four primary sources: We could go into depth on any of these, but today we’re going to focus on Border Gateway Protocol (BGP) Monitoring.