Operations | Monitoring | ITSM | DevOps | Cloud

Latest Posts

New in Delphi DAC: Support for RAD Studio 12, Patch 1, Cloud Providers Metadata, and More

We are glad to announce the latest update of Devart’s Delphi Data Access Components product line. This update implements support for the newest version of Embarcadero RAD Studio 12 Athens. RAD Studio 12, Patch 1 brings improved VCL and FireMonkey libraries, Split Editor Views, modernized C++ compilers and toolchain, Android API level 34, support for 4K+ screens, and now targets Windows 11.

Maximizing ROI: The Value of an Incident Response Platform Measured in Metrics

Organizations are constantly challenged by the threat of IT incidents, cyberattacks and breaches. Incidents such as data breaches, malware infections, and system outages can have devastating consequences for businesses, including financial losses, reputational damage, and legal liabilities. In response to these threats, many organizations are turning to incident response platforms to streamline their incident management processes and enhance their cybersecurity posture.

Monitoring the IBM Power Ecosystem using Microsoft Azure

In today’s interconnected and hybrid cloud environments, effective system monitoring is crucial for maintaining performance, reliability, and security. This technical presentation explores how Microsoft Azure enables comprehensive monitoring of the IBM Power ecosystem, explicitly focusing on AIX, Linux on Power, and Linux on Z Series operating systems. Further, active monitoring of HMC and VIOS is considered.

Steps to Building Strategic Vendor Partnerships for Enhanced End-User Value

Vendor partnerships are the core of the MSP business model. These partnerships enable MSPs to offer vital services like data backups, cybersecurity, and cloud solutions to complement their offerings. These partnerships provide unique competitive differentiators that help MSPs stand out in a crowded market when well-managed. Strong vendor relationships are vital to achieving growth and establishing a solid brand presence.

Feature Friday #10: cf-support

Found a bug, asking for help? Use cf-support to collect info quickly. cf-support was born from interactions supporting Enterprise customers to streamline data collection and was introduced in late 2022 with the release of 3.18.31 and 3.21.02. Furthermore, it was featured on The Agent is In3 episode 21 Troubleshooting with cf-support. It gathers various details about the system and creates an archive that you can attach to your ticket.

NIS2 Requirements: 10 Ideas in Which Asset Management And ITSM Can Help

NIS2 requirements range from Risk Management measures to business continuity insurance – and they must be effectively implemented by October 17, 2024, to avoid penalties. Since this is a cybersecurity framework, IT Asset Management (ITAM) can greatly help implement it.

Customer Experience (CX) Metrics

As enterprises seek to improve their bottom line, the need to delight their customers is paramount. One major framework used to strategize for business success is the Balanced Scorecard (BSC), which tracks the four perspectives of customer: To address customer concerns such as time, quality, service performance, and cost, organizations must stay on top of their game — this often means streamlining processes and investing in capability to enhance their products and services delivery.

How to Create Static Pod in Kubernetes

In Kubernetes a static pod is a concept where you can deploy a pod that is not managed by the API server. Static pods are directly managed by the Kubelet component. The Kubelet service is deployed with the configuration path where we can add the pod manifest for the Kubelet to deploy. Even though a static pod is not managed by the API server, you can use Kubectl to list the static pod. This is because, when Kubelet deploys a static pod, it creates a mirror pod in the API server.

Welcome to the Spring 2024 Release of the Alloy ITSM/ITAM Platform

Get ready for the Spring 2024 update of Alloy Navigator Enterprise! The new release of the Alloy ITSM/ITAM platform marks the completion of the transition to enhanced data views and introduces many exciting features and improvements. Let’s take a closer look at what’s in store for you!

How to Migrate from Oracle to SQL Server

Before we discuss how to migrate from Oracle to SQL Server, let us understand what data migration is and when it may be used. This process involves exporting data from the source location, modifying if needed, and then transferring it to a destination location. In other words, data migration is moving data between database objects or servers.