Operations | Monitoring | ITSM | DevOps | Cloud

Case Study

Enhanced customer experience: A conversation with Rogers Communications

The success of a modern business starts with recognizing the value of the customer and committing to provide a great experience. The best companies do this by putting respect and empathy at the core of every interaction. In today’s new era of work, delivering an enhanced customer experience has become increasingly connected with the employee experience. This creates new opportunities for organizations to drive stronger satisfaction for both parties simultaneously.

How PayIt, a secure cloud service provider for digital government, uses Grafana and Prometheus for observability at cloud native scale

A trip to the DMV — and a realization that there had to be a better, more modern way for the system to work — sparked the idea for PayIt, a secure cloud service provider for digital government that launched in 2013. The company’s mission is to help state, local, and government agencies reach their constituents better and more effectively, shifting the reliance from in-office payments to digital ones.

Webinar: How Medtronic Tripled Serverless Development Velocity

In this webinar, experts from Medtronic and Lumigo review the architecture and monitoring setup of Medtronic's AWS serverless environment, which processes more than a billion Lambda requests a month. They will show real-world examples of how the Medtronic serverless dev team quickly finds areas for improvement and acts on them.

How a customer turned digital transformation success with Elastic into a partnership opportunity

Our journey with Elastic began with a search for a single monitoring platform service for all kinds of applications and infrastructure across geographies and in the cloud. Like many other organizations who use Elastic, our story does not end there.

AI and machine learning streamline workflows at Coca-Cola

Coca-Cola is one of the most recognizable brands on the planet. That’s because wherever it’s produced, the quality, product, and design are the same. When three Coca-Cola companies merged in 2016 to create Coca-Cola European Partners, operational differences became apparent. The company needed a way to standardize platforms and processes across 13 Western European countries and 50 bottling plants. We had three systems in place, three ways of working, and multiple languages.

The challenges of monitoring a highly complex database estate at the University of the Sunshine Coast

As the manager for enterprise applications and data at the University of the Sunshine Coast in Queensland, Australia, I face a lot of unique challenges. The university itself has around 25,000 students, 1,000 permanent staff and another 1,000 seasonal staff who assist with key academic sessions. They’re spread out across the flagship campus at Sippy Downs and a number of satellite campuses and research and teaching facilities in other locations.

5 workflow automations for Mattermost that we love at n8n

n8n is a fair-code licensed tool that helps you automate tasks, sync data between various sources, and react to events — all via a visual workflow editor. Our team has been using Mattermost for internal communication since the very beginning, and in time we have developed a ChatOps practice by integrating Mattermost with our workflows. In this article, we present five of our favorite use cases of n8n with Mattermost, for both work productivity and team engagement.

Nuxeo: Developing resilient services and delivering outstanding customer experiences with Datadog

Joe Quinto and Stephen Bouzan, of Nuxeo, a content services platform, talk about how Datadog helps them stay one or two steps ahead of their customers in identifying and responding to issues–so their customers can focus on building smarter content applications and getting to market faster.

Customer Highlight: HIPAA Vault

As an MSSP (Managed Security Service Provider), HIPAA Vault relies on CFEngine to automate & secure their infrastructure on behalf of their customers. HIPAA Vault has been a longtime CFEngine Community user since 2012 and recently upgraded to Enterprise in order to boost their infrastructure visibility through Mission Portal and features like Compliance Reporting that help them provide a more secure & compliant cloud hosting solution.