Operations | Monitoring | ITSM | DevOps | Cloud

Design Concept: User-Created AI Agents with External Tool Support

Here's an early look at user-created AI agents with external tool support in Mattermost — designed to integrate AI into daily workflows while maintaining governance and security. We’d love your feedback on this design. Contact the Fast Futures team at fastfutures@mattermost.com.

Zia LLM for ServiceDesk Plus Cloud, transitions in workflows, and more!

We’re rolling out some interesting AI innovations and workflow enhancements in the cloud version of ServiceDesk Plus. You can now use the native Zia LLM hosted in our own data centers as a GenAI provider (in addition to ChatGPT and AzureOpen AI), track AI adoption with the new Zia dashboard, and enable user transitions within workflows. Meanwhile, the on-premises version supports seamless user import from Microsoft Entra ID. Watch the video as our product experts walk you through each of these updates in detail.

Top 6 Duty Drawback Automation Services Streamlining Global Trade

Your business could recover millions in lost revenue through duty drawback automation services. Every year, companies pay over USD 100 billion in import duties, but only a small fraction gets refunded. Nearly USD 50 billion remains eligible yet unclaimed. These solutions offer an enormous opportunity for businesses involved in global trade to reclaim what's rightfully theirs.

AI in EdTech: How Artificial Intelligence Is Shaping the Future of Learning

Nowadays, almost everyone is talking about artificial intelligence because it's everywhere: on your phone, in social media, streaming services, search results, and more. However, one of the most underrated spheres AI is revolutionizing right now is education. The process of learning allows people to gain knowledge and develop new skills. Students and children, as well as adults who pursue additional education alongside their existing learning are participants of a very big and important knowledge gaining industry.

Code Generation for Complex SDKs: When and How to Use It

If you have worked with modern SDKs in any real project, you already know they make development easier and harder at the same time. They offer tools that save time, but once an SDK gets large, it can turn into a maze of methods, object types, and setup steps. Some cloud SDKs are so big that writing integration code by hand starts to feel like repeating the same patterns over and over. That is where code generation becomes useful. It reduces the amount of manual glue code and cuts down the chances of making small mistakes that later take hours to debug.

You Can't Keep Hiring-It's Time to Rethink Operations With AI

Operations has always been a headcount game. More systems mean more people, with human judgment as the irreplaceable element at the end of every alert chain. This fundamental relationship between complexity and operators has defined how we’ve built and run operations infrastructure for decades. But modern product velocity and complexity outpace any organization’s ability to hire and train operators.

Top AI Prompts for Engineering Leaders using the Cortex MCP

AI assistants have transformed how developers work. And now coupled with the Cortex MCP that connects AI assistants directly to live service data, ownership records, and organizational standards, developers can get accurate, context-rich answers about their services and standards right in their IDE. → Tips and prompts for developers using the Cortex MCP But what about engineering leaders?! Your opportunities with AI assistants extend far beyond code generation.

Why Your IT Copilot Needs Context, Not Just Data

In the rush to adopt AI in IT operations, many organizations focus on feeding copilots as much data as possible. But here’s the problem: data without context is just noise. An IT copilot that can’t distinguish what matters from what doesn’t won’t reduce alert fatigue or accelerate troubleshooting.