PagerDuty, Inc. releases study of 500 IT leaders and decision-makers of companies with more than 1,000 employees responsible for IT operations from the United States, the United Kingdom and Australia, that highlights the growing impacts of customer-facing incidents and the ways automation can help mitigate.

The pressure is on. Incidents happen, and resolving them quickly and efficiently is crucial for meeting your SLAs. But relying on a patchwork of tools for alerting, collaboration, and post-incident analysis can create confusion, delays, and frustration. They can work or may have been working perfect in your company but here are a few factors to consider: The list of questions can go on differing from organization to organization. These are just a few factors that can help you evaluate whether your current tools are truly effective for Incident Response, or if it's time to switch to a unified solution like Squadcast.