Operations | Monitoring | ITSM | DevOps | Cloud

If you feel like your incidents are multiplying while your stack gets more complex by the week, you’re not alone. Event volumes keep climbing, signals live in a dozen tools, and human responders are stretched thin. That’s exactly why we built the PagerDuty SRE Agent—a vendor‑agnostic AI teammate that improves with every response to make the next one faster, smarter, and more reliable.

An effective post-mortem can turn a security breach into a blueprint for lasting resilience. But too often, in the stress of an incident, documenting what happened takes a back seat to containment and recovery. The resulting analysis relies heavily on memory, scattered notes, and competing narratives. Valuable context gets lost, timelines blur, and lessons that could strengthen defenses never become institutional knowledge.

Over the last few months IncidentHub has added several new features to make it easier to fine tune your alerts. IncidentHub now also integrates with Microsoft Teams and supports custom domains for your public status pages. Let's take a comprehensive look at what's new.

Infrastructure resilience is essential for any modern IT environment. Downtime is expensive. Beyond the stresses of day-to-day operations, you want to be confident that your IT systems will continue functioning during service disruptions, hardware failures, or natural disasters. Agentic ITOps can help ensure a reliable, resilient IT infrastructure environment. These systems use agentic AI to help IT teams minimize downtime, improve customer trust, and protect your business’s revenue and reputation.

Atlassian is shutting down OpsGenie. New sales stopped on June 4, 2025, and the platform will be completely offline by April 5, 2027. As an OpsGenie user, you now face a critical decision: Migrate to Jira Service Management (JSM), Atlassian’s recommended path, or choose a different solution. And if you’re not sure JSM is the right fit for your team’s alerting needs, this review will help you decide. I signed up for JSM and put it through real-world testing.

Last week, I ordered a pizza on a food delivery app. And they promised the delivery in 30 minutes. Similarly, all digital services: Apps, websites, cloud platforms, etc, make promises about speed, uptime, and reliability. The difference is how they track and measure those promises. That’s where SLA, SLO, and SLI come in. These three metrics define what “reliable” actually means. They turn a vague claim like “99.9% uptime” into something you can measure, track, and act on.