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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Understand the ROI of BigPanda: Top quantitative and qualitative findings

Oct 17, 2025 By Nathan Bao In BigPanda

We published the first report showcasing the business value of the BigPanda platform, based on both quantitative and qualitative feedback from more than 20 enterprise customers. The Business Value of the BigPanda Platform report provides tangible insights into our platform’s impact on business outcomes.

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The Evolving Agentic AI Landscape in APJ

Oct 16, 2025 By PagerDuty In PagerDuty

Until recently, corporate sentiment around AI agents was cautiously optimistic. Now, we’re seeing confident action. Our latest international survey shows that 75% of companies have deployed more than one agent—up from 51% just six months ago.

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Agentic ITOps: The evolution of AIOps

Oct 16, 2025 By Sam Osborn In BigPanda

Enterprise IT departments are struggling to keep up with the dramatic increases in complexity, fragmentation, and chaos in their IT environments. Legacy tools and processes designed for monolithic systems and static infrastructures cannot meet these challenges. Enterprise ITOps requires a more agile and intelligent approach that leverages advances in AI and automation to remain scalable, effective, and sustainable.

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The 2025 Guide to Open Source Status Page Software

Oct 15, 2025 By Hrishikesh Barua In IncidentHub

This is an updated version of the 2024 article. Maintaining transparent communication about service availability is crucial for businesses of all sizes. Status pages are an important part of your communication strategy during times of outages and maintenance events. You can choose to go with a fully managed status page provider or host an open-source one yourself.

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IncidentHub

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Introducing the ilert × Livewatch native integration

Oct 15, 2025 By Daria Yankevich In iLert

We’re excited to announce that ilert now offers a native integration with Livewatch, unlocking seamless incident escalation from monitoring to response. Starting today, all alerts generated by Livewatch can be automatically ingested, grouped, escalated, and managed from within ilert – closing the loop between detection and resolution.

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Milestones, Evolved: Auto-Watch Incidents and Required Fields by Incident Type

Oct 14, 2025 By Jessica Abelson In FireHydrant

Stay in the loop on key incidents with Auto-Watch and ensure data consistency at every milestone with Required Fields by Incident Type.

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FireHydrant

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Demo - WhatsApp notifications

Oct 14, 2025 By PagerDuty Inc. In PagerDuty

Demo – WhatsApp notifications: When generally available, the integration with WhatsApp will allow your PagerDuty notifications to be delivered instantly and reliably via WhatsApp. Security is built in via WhatsApp’s end-to-end encryption per their terms and conditions, so your critical information stays private and protected. With this user-friendly experience, you’ll receive alerts with clear formatting, actionable buttons, and key the context, right inside WhatsApp.

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Hiring SREs in the AI era w/ Weights & Biases

Oct 14, 2025 By Rootly In Rootly

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Rootly

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How to connect Microsoft Teams with OneUptime.

Oct 14, 2025 By OneUptime In OneUptime

OneUptime is a comprehensive solution for monitoring and managing your online services. Whether you need to check the availability of your website, dashboard, API, or any other online resource, OneUptime can alert your team when downtime happens and keep your customers informed with a status page. OneUptime also helps you handle incidents, set up on-call rotations, run tests, secure your services, analyze logs, track performance, and debug errors.

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