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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Patient to On-Call Staff Communication - Live Call Routing/ Dedicated Lines (Powered by OnPage)

Jun 20, 2024 By OnPage In OnPage
Effective communication between patients and doctors after discharge is key to reducing rehospitalization rates and ensuring the best health outcomes. In this video, we explore how OnPage's Dedicated Line technology, powered by advanced automation, revolutionizes this process.
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squadcast

A Build vs. Buy Guide for Incident Management Software

Jun 18, 2024 By Chitra Bisht In Squadcast
Would you rather have an Incident Management system custom-built to your exact specifications, potentially costing more time and resources, or an off-the-shelf solution that's ready to deploy but might not fit all your unique needs? Decision makers in companies often face this critical decision. And, that’s the debate of the day! Let’s explore and decode the decision of building vs. buying an Incident Management software.
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onpage

Introducing OnPage's Integration with Microsoft Teams

Jun 18, 2024 By Ritika Bramhe In OnPage
As OnPage continues to expand its suite of out-of-the-box integrations with popular tools, we are excited to announce the addition of another highly requested application to our arsenal **drumrolls please** Microsoft Teams. This new integration follows our successful launch of OnPage-Slack integration and meets the needs of many eager customers. In this blog post, we will explore the enhanced capabilities and benefits of this integration.
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Convert Slack Messages to Tickets / Incidents via Emojis

Jun 18, 2024 By Pagerly In Pagerly
Want to have different emojis for creating different priority tickets? Want to create tickets with different emojis to different teams? With Pagerly, You can quickly create incidents or tickets within Slack using emojis. Use your favourite emoji or the rightly suited one and setup teams to map the emoji to the team or ticket board. You can define different issue types , priority levels, services, etc or any custom field of your choice to setup these.
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squadcast

Migrating From Your Tool to Squadcast

Jun 17, 2024 By Chitra Bisht In Squadcast
In our recent blog we talked about how having separate tools for On-Call and for alerting sucks! And how Squadcast offers a lifeline with its all-in-one Incident Management and Reliability Automation platform by amalgamating multiple tool functionality under a single hood. This blog is all about how you can easily transition from your current Incident Management & alerting tool into a better and more reliable enterprise grade platform with Squadcast.
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ilert

6 Steps to Create Actionable Postmortems

Jun 17, 2024 By Daria Yankevich In iLert
In DevOps and IT operations, conducting a thorough postmortem after an incident is crucial for continuous improvement. This article explores best practices for creating effective postmortems, ensuring that your incident analysis won't be forgotten as soon as the danger has passed but will be comprehensive and actionable.
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bigpanda

What is IT incident management? How does AIOps help?

Jun 17, 2024 By BigPanda In BigPanda
Imagine you’re in the middle of a critical project, and suddenly, your system crashes. Or perhaps it’s the middle of the night, and your server goes down, affecting countless users. While you can’t avoid all IT incidents, how you handle them can significantly reduce their impact. You know that proper IT incident management is critical — and that incidents can become costly.
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datadog

Build custom monitoring and remediation tools with Datadog App Builder

Jun 17, 2024 By Thomas Sobolik In Datadog
When you’re responding to an issue with your application in the heat of on-call, you need reliable, well-maintained tooling that’s painless to use. Otherwise, the time you’ll spend combing through monitoring data for context, connecting to hosts and other infrastructure resources, and pivoting between consoles for various managed services can add up quickly and slow your response.
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opsmatters

Managing IT Network Disruptions In Your Company Like A Pro

Jun 14, 2024 By OpsMatters In OpsMatters
Let's face it, tech meltdowns are the worst. In today's world, a healthy computer network is like the plumbing in your office-you barely notice it when it works, but when it goes kaput, everything grinds to a halt. Emails stop flowing, files disappear, and suddenly, your most productive employees are reduced to staring at useless screens. The good news? There are ways to be a hero and keep your business running smoothly even when the tech gremlins strike. This guide will show you how to be a network-disruption ninja, ready to tackle any tech trouble like a pro.
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