Operations | Monitoring | ITSM | DevOps | Cloud

A single outage can stop operations, affect customers, and impact trust. In a world of pandemics, cyberattacks, weather events, and supply chain delays, your team cannot pray that something does not break. Business continuity drives your team to stay ready, recover earlier, and keep downtime lower. In this blog, we’ll explain what business continuity means, how to create a solid business continuity plan, and which approaches help teams keep operational during a disruption event.

The Incident Response Lifecycle is a step-by-step process that helps engineering teams detect, respond to, and recover from unexpected system disruptions or outages. It includes a series of six practical stages: Detection, Analysis, Impact Mitigation, Incident Resolution, Service Restoration, and Post-Incident Analysis. By following this lifecycle, teams can minimize downtime, reduce business impact, and continuously strengthen system reliability.

Call flows let you design voice workflows with nodes like “Audio message,” “Support hours,” “Voicemail,” “Route call,” and much more. The ilert Terraform provider now includes a ilert_call_flow resource so you can version and promote these flows across environments. This blog post offers an overview of managing call flows in Terraform, detailing the benefits and key scenarios.

‍ Managing shift schedules, rotation cycles, and different types of shifts has always been one of the trickiest parts of workforce management. Whether you’re coordinating day shifts, night shifts, evening shifts, or split shifts, keeping track of employee availability, selected days, and total hours across multiple teams is a challenge.

From the beginning, PagerDuty has been built by developers, for developers. Our mission has always been to help development teams build faster and resolve incidents more efficiently by meeting them where they work. Building on PagerDuty’s existing plugin for Spotify for Backstage, we are thrilled to announce the PagerDuty plugin for Spotify Portal for Backstage to continue bringing enterprise-grade incident management into even more developer workflows.

Managed service providers (MSPs) are strong multitaskers, handling monitoring, documentation, security, infrastructure maintenance, support, and more for each of their clients. So clearly the need for a strong set of MSP tools is one that cannot be overlooked. In the current state of IT, clients expect swift response and seamless service delivery no matter the time of day, meaning, MSPs must invest in a toolkit that will enable them to deliver high-quality service 24/7.

When the internet goes down, our primary job is to help everyone get back up, as fast as possible. Of the almost half a million incidents we've helped our customers solve, there are some which stand out for both their scale and impact. One of these happened on Monday, October 20, when AWS had a widely covered major outage in their us-east-1 region, from 07:11 to 10:53 UTC. We’re hosted in multiple regions of Google Cloud and so the majority of our product was unaffected by the outage.

When your company has multiple offices or operational sites – whether that’s across the U.S. or around the world – getting alerts to the right team isn’t as easy as just checking who’s on duty. Events can come from a wide range of sources tied to different physical locations, time zones, or even separate departments, and not every alert is meant for every team. Let’s say your company has operations in New York, Dallas, and San Francisco.