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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How a Telecom Software Company Ensured Service Uptime with Network Monitoring

When you have millions of customers dependent on your connectivity & communication services performing with best possible efficiency, having network downtime because of any device failure is totally unacceptable. One of our customers is a proprietary global telecommunications vendor which designs, builds as well as manages data networks for telecoms all around the world.

ISO/IEC 20000 certification: What it is, why your organization needs it, and how to get it

One of the most important things that customers consider while purchasing a product or service is its credibility. A label that states the product has been tested, analyzed, and certified by an international regulatory body reassures a customer’s purchase decision. This is why organizations today strive to get themselves bench marked, differentiated, and validated. For this, they seek out regulatory bodies that develop and publish international standards.

ITIL®4 - Incident Management as a practice in building customer loyalty

Every incident is a moment of truth that will make or break the image of a service organization. The Incident management is no longer considered a mere resolution process. It should be used to create customer experience and translate it into a great value proposition. In this webinar you will learn how Incident Management practice will have a positive impact on your operations.

Accelerate Logons and Combat Browser Profile Bloat in Your Multi-Browser Estate with Avanite and Ivanti

Today’s modern IT estates see big increases year-over-year in the use of SaaS-based applications. In addition, with more applications being accessed through the browser, managing browser usage, data, and synchronization has become critical to positive experience for local, mobile, and remote users. Combining Ivanti Environment Manager and Avanite WebData Control offers IT teams enhanced browser management and accelerates logons up to 60%.

Ivanti Cloud: What's In Ivanti Cloud Webinar Quick Take Vlog

Short section of an Ivanti Cloud webinar. In short outtake of the webinar, the key capabilities are described along with the direction for unifying IT with Ivanti Cloud. This mini-webinar also describes why no other company is providing the broad level of capabilities that Ivanti Cloud provides that help you unify your IT.