For many organizations, knowledge management is often considered a technology problem. This is why when they implement knowledge management, the execution is often rendered unsuccessful because the processes and the kind of articles that are created are too complicated for people to use. ITIL knowledge management is defined as the process of capturing, processing, storing, and sharing knowledge across the enterprise.

We are pleased to announce another integration with one of our strategic partners, ServiceNow. Available today with the launch of ServiceNow’s Paris release, LogicMonitor supports the Service Graph Connector! LogicMonitor was selected by ServiceNow as a key player and one of the first monitoring platforms invited to this new, exclusive program.

IT operations are at the front and center of any enterprise in today’s world. With newer technologies, tools, and processes emerging every year, there is a proportionate increase in operational complexity. Adding to this, given the global remote work wave that we’re currently riding on, it is no surprise that IT operations are always kept on their toes. In fact, IT operations managers are one of the most sought after members of today’s modern IT enterprise.

Cloud and digital transformation have made business operations more efficient than ever. However, with more connected tools, devices, and platforms, monitoring has become a major challenge for IT professionals. Here is a simple analogy – imagine, you are the captain of a ship with thousands of passengers. The entire ship’s control rests in your hands. To better understand what is going on in your ship, you have installed various tools.