There’s a lot going on in the world right now. The current healthcare crisis is making a lot of companies reconsider their next moves and forcing them to radically rethink how they operate and embrace technological investment in their warehouses and distribution centers. Also, Windows-based handheld computers that have long been found in the hands of warehouse workers for picking, packing, loading, inventory, etc., are nearing the end of life.

For many IT organizations, widescale remote working brings new requirements for supporting both end-users and assets. This is stretching resources and capabilities for many IT teams as they adapt to this change without compromising quality or security. Until recently, the office was the traditional hub of connectivity—not just to business systems, but also among employees.

Amid the COVID-19 pandemic, ServiceNow and our partners have been busy meeting the needs of customers across the world. In recent weeks, several of our global partners have rolled out new applications, web portals and other services to help customers manage emergency response efforts. In these difficult times, their ingenuity, agility and speed have been nothing short of inspiring.

Business leaders are always looking for ways to leverage technology so that employees can do their best work and meet evolving customer demands. While we settle into the new normal of remote work, mobile technology is taking on a new role in the enterprise, as employees adapt to an increased blending of their professional and personal lives. At ServiceNow, we recently conducted new research to understand how employees are taking advantage of mobile services offered by their organizations.

This is an unprecedented time for each one of us. Every organization wishes to continue providing value to their customers despite the current situation. We’re all ready to go that extra mile to achieve whatever is possible in this digital age. Organizations around the world are fully committed in maintaining their business operations at optimum levels. There are certain tools or software that can assist you in this process.

ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.

Windows 10 migration dominated IT bandwidth at the close of 2019 and might still be lingering as we enter Q2 of 2020. But for those who have successfully migrated, the priority now switches to managing the madness of Windows 10. How do you best manage the latest version of Windows and ensure a quality experience for end users?

Now more than ever, businesses are challenged to transform themselves into digital organizations to better serve employees, customers, and partners, more proactively, and in a more personalized way. Modern IT support is business-critical, and the demands on IT are growing exponentially, particularly amid the “new normal” of remote work. At the same time, business leaders are racing to envision and implement what their future work environments will look like.