I started in the IT industry in networking. I had a negative experience in high school trying to learn computer programming*, so I was relieved route/switch had much less to do with computer programming. With the rise of the machines, this isn’t the case anymore. Now in addition to learning router or switch operating systems, routing protocols, and overlay technologies, today’s savvy network engineer needs to throw in things like Python, Ansible, and Jinja.

Week 3 at Knowledge 2020 was another big one, covering everything from Now on Now innovations to what’s next for companies who are plotting a path to bring employees back to the workplace. Here are a few highlights from a busy week. (Be sure to register or sign in to get access to everything below.) Great CX starts with great EX A global pandemic shouldn’t distract CEOs from their focus on implementing digital technologies and workflows or from fundamentally improving their businesses.

I’ve always been an advocate for working from home. While some would say working from home is rarely a good idea, decades of personal experience have proven otherwise. For one of those decades, my husband and I ran a successful marketing consulting company. Our work was done solely from our home office, all while raising five children. We started our days early before the kids woke up, and when they left for school, we worked feverishly until their return.

Incident and Problem Management are two very different issues in IT service management that are unfortunately often used interchangeably. On the surface, it might just seem like a matter of terminology. But, what if you get to know that one is a small hiccup and the other could dent your entire quarterly or annual results?