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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

[Webinar] Solve process-based problems to transform IT organization

This on-demand webinar covers:

  1. The challenges organizations face in their journey to compliance and how to handle them
  2. How to bring accountability and clarity to your processes
  3. A unique approach to customized risk assessment
  4. Approaching regulations and standards: Case studies of the GDPR and ISO 27001
  5. A framework to help you build a platform for compliance

Ivanti Unified Endpoint Management: Everything You Need to Know

Your organization’s employees depend on multiple devices, and each should be personalized to their business needs. However, managing those endpoints demands coverage of both the user experience and the device. With Ivanti, you gain that coverage with an integrated, total-picture management experience.

New partner app helps banks process emergency loans

ServiceNow partner INRY has released a Small Business Loan Management app based on ServiceNow® Customer Service Management (CSM) technology. This digital workflow solution delivers transparent, compliant and efficient lending experiences. The goal is to reduce bank overhead and small business distress during the COVID-19 pandemic.

7 ITIL® 4 tips for service professionals by the ITIL 4 co-author | ITIL 4 overview, benefits & more

Presented by Barclay Rae, ITIL 4 co-author and a well-known ITSM consultant, this webinar focuses on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio.

Is the role of ITSM only limited to IT? Understanding Enterprise Service Management

Enterprises are facing new challenges not just in terms of staying relevant in the market and customers but also in controlling internal organizational chaos. Over the years, there have been a number of frameworks and models that were consistently being rolled out to assist enterprises to declutter operational and organizational challenges, streamline enterprise services and service delivery, and identify loopholes and fix them.

Impact of COVID 19 on IT Infrastructure & Shift in Priorities

So many aspects of our business & lives are under pressure right now due to the global pandemic. In the middle of all this, IT infrastructure still remains the backbone of the smooth business operations. Motadata is committed to helping individuals like you & your organization to get through these tough times. We are in this together. We can do this together. People in IT are always busy. Now your firefighters are working from home, you would not want to bother them for redundant tasks.

What is Anomaly Detection? It's Role In Network Monitoring

There are some really crucial metrics that are valuable in terms of the insights they offer. Such metrics include user logins, application throughput, network usage and more. Ironically however, some of these metrics are also the ones that are the most variable, having definite valleys and peaks depending on specific times of a week and because of this, it becomes invariably difficult to set up thresholds for analysis and investigation.

How Strong Are Your IT Relationships in Times of Uncertainty?

It’s become fairly difficult these days not to feel uncertain about the future. And in the IT industry, we hear news of new mergers and acquisitions on a regular basis. HCL acquired Bigfix from IBM last year. VMware acquired Pivotal, and then doubled down in its acquisition of Carbon Black. And more recently, Broadcom entered the game and is purchasing Symantec. All of this in one year!