The latest News and Information on IT Service Management, Service Desk and related technologies.
ServiceNow isn’t your typical enterprise software company. Our belief that technology exists in service of people and our founding focus on customer success are just a couple of the things that set us apart. When we make your work lives, work better, we all win.
Threat actors move fast. They are agile and will shift tactics as opportunities present themselves. As the COVID-19 pandemic changed how we had to work and manage our users and environments, threat actors also made changes. They adapted to a new opportunity and they did so very quickly. ZScaler released a report in April showing the increase in COVID themed attacks increasing 30,000% between January and March this year.
With the first half of the year now behind us, and following our current cadence of quarterly updates, we continue to support our customers by releasing a third Identity Director update for 2020. Where the 2020.1 release of Identity Director focused on password resets—aiming to help both users and organizations as more and more employees work from home—the current release is all about empowering the users to be in control.
As part of our re-affirmed commitment to customers, Ivanti formed an Independent Business Unit that consists of a dedicated set of Ivanti products and services with the single purpose of pleasing its customers by providing long term value. This new unit’s development is driven by our customers’ feedback and requirements. We are pleased to announce our most recent release for Ivanti Service Desk 2018.3 - update 14!
The sheer scale of connected devices across physical, virtual, and distributed networks has come to scale that it has become practically impossible for most network administrators to manually keep an eye on each node. Along with the scale, the connectivity between devices within each network has also become denser.
If you are an IT professional, you are technical. You love technology. You love to dabble. You enjoy the thrill that comes from troubleshooting problems and finding a solution. But you probably don’t want to troubleshoot and fix problems all day. There are other interesting things to do. IT can be strategic in helping companies improve their top and bottom line. The complexity of IT continues to increase. The good news is that the need for talented IT staff also continues to grow.
