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The latest News and Information on IT Service Management, Service Desk and related technologies.

What does Gen Z want at work?

For many employers, Gen Z is a bit of mystery. There’s no question that these young employees – between 18 and 24 – just entering office workplaces are driving the desire for more technology solutions integrated into the company. Communication, collaboration and scheduling tools are all on the list of what Gen Z wants. It’s not a surprise, given that these workers spend 10 hours on their mobile devices – every single day.

Setting the Cornerstone of a Successful ITSM Practice [Webinar]

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

Why Banks Need APM?

The go-to solution for BFSI The banking industry is based heavily on business-critical customer-facing applications, many of which are available on a mobile platform. Clients expect these programs to have negligible downtime. The banking industry has been way ahead in embracing DevOps practices, as it needs to deliver user experiences that go beyond their expectations.

Blackhawk Network makes the right connections to avoid costs

Blackhawk Network may be the most omnipresent company you’ve never heard of. As the market leader in card-based financial solutions and the largest provider of 3rd party prepaid cards, you’ve probably purchased or used one of Blackhawk Network’s gift cards, without ever knowing it was them. That’s how they like it.

A Day in the Life of IT is Anything but Ordinary: Industry Predictions for 2020 and Beyond

Did you happen to catch the important news unveiled in Ivanti’s January 7 press release? Ivanti enters the next decade with an augmented leadership team. Jim Schaper, Ivanti’s current Chairman of the Board, has been appointed Chief Executive Officer, and the company’s longtime CEO Steve Daly has retired but will continue to serve as a Board Member. You can learn more about the new Ivanti leadership team in one of our recent blog posts.

2020 ITxM Predictions: A Transfusion of Expert Insight

Quick question. What does ITxM mean to you? Well, a Google search leads immediately to scores of results pertaining to the essential, life-saving industry of transfusion medicine and the donation, storage, and distribution of blood products. But what does ITxM mean within the context of enterprise IT network environments? Well, it’s all about improving an organization’s capabilities within the areas of IT asset, IT service, and IT security management systematically.

IT Security: Thought Leaders' Predictions for 2020

Chris Goettl is many things to many people. Family man. Homebrewer. PC gamer. Hockey player. And IT security guru and thought leader. As Director of Product Management, Security, at Ivanti, Chris is a highly sought-after expert for his insights into how organizations can strengthen their enterprise IT security in an increasingly demanding environment. Chris hosts a monthly webinar focusing on Patch Tuesday and security vulnerabilities, and frequently blogs about security topics.