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The latest News and Information on IT Service Management, Service Desk and related technologies.

Windows 10 Support: What You Need to Know

Windows 10 Support: What You Need to Know Windows 10 is approaching its end of support, with the final update set for October 14th. Users can access extended security updates for three years via an annual subscription, which requires a key for installation. Ivanti will also offer support for these updates, providing an add-on license for existing users. It's recommended to plan for the initial updates, which will start in November.

Enhancing Service Request Workflows with Automation for ITSM and Neurons

Enhancing Service Request Workflows with Automation, ITSM, ITAM and LOB 2025 Neuron spots integration updates improve service request workflows by enabling automation through bots. Users can now utilize a self-service UI to request software distribution by selecting devices and submitting requests. The workflow includes approvals and other steps, focusing on software distribution. A dedicated bot automates application distribution, triggered by service requests, showcasing the broader potential of automation bots.

Windows 10 & Office Updates Product Marketing #shorts #patchmanagement #patchtuesday

Windows 10 & Office Updates Product Marketing Windows 10 updates reveal 87 vulnerabilities, including known exploited ones. Windows 11 also faces vulnerabilities, especially with Citrix. A specific issue with broker xe and Windows Defender is highlighted, with a fix anticipated. Server 2022 has three vulnerabilities, including Citrix. Office updates for 2016 and Android tackle critical vulnerabilities, stressing the need for regular updates. SharePoint server updates address five important vulnerabilities.

Achieve Full Visibility: How External Attack Surface Management (EASM) Reduces Risk

Achieve Full Visibility: How External Attack Surface Management (EASM) Reduces Risk Your organization’s attack surface is bigger than you think — and what you can’t see can hurt you. Many internet-facing assets go undetected by traditional tools, especially those without agents, leaving gaps in your security posture.

Integrate PagerDuty with ServiceNow to Improve Major Incident Management

Downtime isn’t just an inconvenience—it’s a revenue killer that can cost millions and shatter customer trust. While critical incidents pile up in ticketing queues, support teams drown in manual triage, racing against time to spot fires before they become infernos. Enter the PagerDuty Operations Cloud + ServiceNow integration.

Self-Service Portal in 60 Seconds

Self-Service Portal in 60 Seconds Ivanti's Self-Service Portal provides a one-stop shop for all your users’ interactions with IT, HR, and Facilities, allowing your organization to follow through on shifting left. Learn more at ivanti.com/itsm Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

The ROI of VDI: Delivering Value or Draining Resources?

VDI has been a cornerstone of enterprise IT for nearly two decades. Once seen as a breakthrough for secure remote access and business continuity, the cost of resolving IT issues within VDI environments has led some leaders to question whether these systems are a blessing or a burden. With rising pressure on IT teams from shrinking budgets and increasing demands for efficiency, one question keeps coming up: Is your VDI investment a value driver, or a cost center?