ServiceNow’s 6,900 customers have pretty big expectations of what ServiceNow needs to deliver to help them achieve their business goals—from more engaging employee experiences to boosted customer loyalty and increased agility, productivity, and efficiency. We aim to meet those expectations by practicing what we preach.
Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.
Our first tutorial gave a general introduction to OpenSearch installation and configuration. We recently also published a comparative introduction for OpenSearch queries (and how they parallel or contrast with Elasticsearch). Now, we’ll continue that series with an intro to OpenSearch clusters. This is a very simple tutorial with straight-forward examples, but we will try to cover some detail and common advanced settings.
If you want to understand the popularity of your GitHub repositories, knowing the number of stars isn’t enough. GitHub understands this, and that’s why the team released traffic insights. Anyone with push access to a repository can view these insights, which include: full clones, visitors from the past 14 days, referring sites, and popular content in the traffic graph.
For a number of years, the debate on DevOps vs. ITIL has divided many technology teams. On the surface, both practices seem at odds with one another—DevOps harnesses the power of human collaboration and communication to support innovation, while ITIL utilizes a more systematic and structured approach to deliver service quality and consistency. But, if we take a deeper look, you’ll find that not only can DevOps and ITIL co-exist, they can even complement each other.
Here at Ivanti, we are excited about iOS 15 and iPadOS 15. I’m pleased to share that we offer zero-day compatibility and key feature support across the Ivanti product portfolio for the new features built into Apple’s updated OSs. iOS 15 and iPadOS 15 bring plenty of new things to see and experience with a combination of security, user experience, and performance.
