Operations | Monitoring | ITSM | DevOps | Cloud

Understanding Enterprise Service Management and the Benefits for Your Business

According to a study conducted by the Service Desk Institute, Enterprise Service Management (ESM) strategies were adopted by 68% of organizations by mid-2021. This was a 58% increase from two years prior when ESM solutions were far less prevalent. So, what drove such a dramatic increase in ESM strategy adoption? Most likely the overwhelming benefits of ESM.

Meet the Now Platform Vancouver release: GenAI, security, and agility

There’s never been a more exciting time for digital transformation. While ServiceNow has long realized the power of AI on the Now Platform®, the newest generative AI (GenAI) technologies are creating incredible possibilities for automation and productivity in the enterprise. To help our customers capitalize on these opportunities, I’m thrilled to announce the Now Platform Vancouver release, available today.

Quickly get started with generative AI on the Now Platform

There’s no doubt that generative AI and the productivity it promises have captured the world’s imagination. We’ve talked about applying AI to just about everything—from those soul-crushing tasks we never want to do again to dreams within our grasp for the first time. Goldman Sachs estimates that generative AI could add nearly $7 trillion to global gross domestic product (GDP) in the next decade.

Navigating IT Transformation with Automation: Your Two-pronged Strategy to Future-proof IT

Daunting. It’s one of the first words that comes to mind for IT and business leaders tackling the challenges of 2023 and looking to future-proof their organizations. IT operations (ITOps) departments are working to balance priorities during a time of growing uncertainty and pressure. ITOps is the team that keeps the lights on, and today, it must do so with enough speed to meet business demands.

Setting the Standard for Essential Observability: Logz.io Earns 20+ Fall G2 Badges

Logz.io is thrilled to have earned over 20 Fall 2023 G2 Badges for our Logz.io Open 360™ essential observability platform! G2 Research is a tech marketplace where people can discover, review, and manage the software they need to reach their potential. We’ve earned the following Fall 2023 G2 Badges for Application Performance Monitoring (APM) and Log Analysis.

What's Going on in There? What is Server Monitoring?

X-ray machines are one of the most sophisticated tools in the medical field. Capable of creating images of someone’s fractured arm, x-rays enable medical professionals to see what is going on in a patient’s most vital areas. In the IT world, server monitoring has a similar function.

Best Practises For Application Performance Monitoring

Application performance monitoring (APM) tools have become a fundamental part of many organisations that wish to track and observe the optimal functioning of their web-based applications. These tools serve to greatly simplify the process through automation and allow teams to effectively collaborate to maximize efficiency, enabling you to reach the root cause of an issue before it reaches your customers.

Application Dependency Maps: The Secret Weapon for Troubleshooting Kubernetes

Picture this: You're knee-deep in the intricacies of a complex Kubernetes deployment, dealing with a web of services and resources that seem like a tangled ball of string. Visualization feels like an impossible dream, and understanding the interactions between resources? Well, that's another story. Meanwhile, your inbox is overflowing with alert emails, your Slack is buzzing with queries from the business side, and all you really want to do is figure out where the glitch is. Stressful? You bet!