Operations | Monitoring | ITSM | DevOps | Cloud

The work landscape has changed dramatically over the past two years and it has been a challenge for an organizations IT teams to keep the workforce connected. For many businesses, Microsoft Teams has become a core part of their efforts to keep connected but supporting the Microsoft Teams infrastructure has been something many IT departments have had to learn on the fly. Pre-pandemic, businesses might have had thousands of employees working in a handful of offices.

gRPC is a remote procedure call framework that has been widely adopted among cloud native applications. It is an attractive choice for engineers needing more capabilities than what REST APIs provide. However, observability and testing tools for gRPC are few and far between. Because of this, triaging or understanding application behavior is potentially time-consuming and overly burdensome.

Attracting and retaining top developer talent is a No. 1 priority for a lot of companies these days, including location technology company TomTom. As both the builder of the world’s largest developer community and an employer of thousands of developers, TomTom is always looking for developer-friendly tools to help their employees feel productive, efficient, and inspired.

Docker containers are a great way to create lightweight, portable, and self-contained application environments. Logging is critical for every application since it gives valuable information for troubleshooting, evaluating performance issues, and drawing an overall picture of the behavior of your architecture. This article presents a thorough tutorial covering all you need to know to start with Docker logging. It also provides some recommended practices for optimizing the logs of your containerized apps.

Project schedule management is essential to the successful completion of any project. By mapping out a clear schedule, you can hold team members accountable to deadlines for specific tasks and ensure projects are completed within agreed timeframes. You can use project schedule management software to outline key milestones and assign team members to complete certain tasks.

Traditionally, most organizations have had siloed departments wherein teams’ activities are highly separated and the objectives within organizational structures are divided. This operational methodology has brought about friction – especially within the IT department, where developers and ITOps lack collaboration.

NinjaOne released our custom field functionality in 2021, adding a new level of flexibility, customization, and automation power to our platform. Custom fields are an advanced feature that requires setup to use, but once you start, the power and flexibility of this feature is almost limitless. In this blog piece, we’ll walk you through a powerful use case for custom fields in NinjaOne. Refer to part one of this series for a quick overview of NinjaOne Custom Fields.

How do you know your SQL Server system is running well? Is it the simple method of noting no one is complaining? (Sadly, in many businesses, this is exactly how it's done.) The fact is, if you're not monitoring SQL Server performance, you don't know.

Most support organizations today adopt some form of the traditional tiered support model. It is one that is based on a process of escalations and customer handoffs. Under this model, customer issues get escalated through multiple levels of a support hierarchy, with three tiers being a common workflow.

Traditionally, applications are developed and deployed on local servers managed by developers. This keeps the whole process under the control of one development team that is responsible for keeping the system running smoothly. With serverless computing, however, the server management and code execution within applications takes place remotely, under the control of the cloud service provider rather than an in-house development team.