The PagerDuty Incident Response Process is a detailed document that provides a framework for how to structure your incident response process. But sometimes it helps to understand how these seemingly abstract concepts play out during real-world scenarios. You can now hear an incident call recording that’s based on a real PagerDuty incident. Due to the nature of incident response practices, the process guide we publish is filled with very explicit details regarding a variety of situations.

These days, a major part of most IT budgets is the cloud bill. But unlike server-bound infrastructure budgeting, cloud bills can be unpredictable and highly variable from month to month. However, if organizations embrace cloud cost optimization to regulate cloud bills and avoid surprises, they’ll find themselves with considerable found money that can be reinvested into other areas.

In the 20th century we were programmers. In the 21st century, developers. With the massification of telecommunications worldwide, operators began to help us in our work. That’s where the term DevOps (“developers” and “operations”) arose, which implies the concept of collaboration of both teams. But since change is the only constant, other practical considerations have forced us to see the entire forest instead of just a few trees.

Ever wondered what’s under the hood of your neighbors’ car, the situation in their wallet or the configuration of their serverless stack? Well wonder no more! Today we will bring you the statistics of Dashbird so you could compare your Lambda functions with others. Unfortunately, the car and the wallet thingy you should figure out on your own. Let’s start… (I hope you like charts)

G Suite is Google’s integrated suite of secure, cloud-native collaboration and productivity apps. Some of the most popular apps from the suite are Gmail, Docs, Calendar, and Drive. Currently, Sumo Logic has a successful integration with G Suite: the Sumo Logic app for G Suite that monitors usage, administrator activity, and logins, and is used by over a hundred customers across various parts of the globe.

Ruby, like most other modern, high-level programming languages, doesn’t force you to manage memory. This feature is called garbage collection, or GC, and you get it for free in Ruby. You can write tons of Ruby code and never give a second thought to the fact that under the covers, Ruby is doing a bang-up job of allocating and freeing memory for your code to use. But it certainly couldn’t hurt to learn something about how Ruby garbage collection works.

Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies of all types and sizes are talking about the need to provide a world-class workplace experience for their employees (and what that actually means).

While there are some very good sources out there on how to manage a critical incident, Google also wrote a chapter on incident management in their book, “Site Reliability Engineering”. In this chapter, the folks at Google present their approach to a well-designed critical incident management process.

Cloud environments are becoming increasingly complex, with applications and even infrastructures changing constantly. Despite their dynamic nature, these environments must be monitored constantly for teams to ensure the stability, security, and performance of workloads running in them. Tracking these infrastructure changes is one of the most important—and one of the most difficult—parts of maintaining a cloud environment.

I was recently called upon to secure an Nginx web server with HTTPS, and my goal was to set this up with a certificate obtained from AWS Certificate Manager. It took me a while to figure out how to get everything configured and working. Hopefully someone else who is attempting to do the same thing will read this and I can save you some time!