Software has become part of our daily lives – from sending money using your phone to signing contracts with a click. But all this progress comes with a downside – specifically, downtime. When a popular online service goes down, it disrupts millions of people and costs businesses $700 billion per year in North America alone. Responding to service disruptions has become one of the biggest challenges facing IT organizations today.

Greetings from Atlassian Summit, happening right now in beautiful Barcelona. We have more than 1,500 customers, partners, experts, and staff assembled to talk about our product updates, share best practices and tips, and be inspired by all the amazing things people are doing with the Atlassian suite. Speaking of amazing, did you know someone recently used Jira to plan their wedding?

Last year we introduced Live Tail — the ability to see a live feed of all the logs in your system, in real time, within Kibana. This ability to see a live stream of logs as they are being outputted from the different processes in a monitored environment was a greatly requested feature, and since being introduced we have received some excellent feedback from users that has allowed us to improve the basic functionality of Live Tail.

The adoption of microservices and container technologies has increased rapidly as DevOps teams look into faster release cycles for application delivery. However, these ephemeral technologies dramatically increase the complexity of managing, visualizing and mapping dependencies between components in your IT infrastructure. Microservices are dynamic and can scale horizontally in an instant, which poses challenges in monitoring when the locations of containers and services are constantly changing.

Monitoring has typically been the remit of small, specialised IT Operations teams but the tools they’ve been given are rarely fit for purpose in today’s demanding environments.

Here’s how AppDynamics enabled a large investment bank to improve system performance, track trades in real time, search for trade IDs to quickly find the root cause of issues, and proactively manage SLAs.

SAN FRANCISCO – Sept. 4, 2018 – PagerDuty, a global leader in digital operations management, today announced it has surpassed 300 integrations as part of its market-leading, open ecosystem for real-time operations. This ecosystem enables PagerDuty customers to automate the detection, triage, response and resolution of real-time events and incidents across complex and constantly changing tech stacks and microservice architectures.

SAN FRANCISCO and BARCELONA – Sept. 4, 2018 – PagerDuty, a global leader in digital operations management, today announced a new set of integrations with Atlassian that helps teams across the enterprise to take action on incidents and collaborate in real time. As part of its 300-strong integration ecosystem, PagerDuty enriches and deepens its commitment to helping its common customers automate work by enhancing key integrations for the Atlassian suite.

Here at Honeycomb, we spend lots of time thinking about how to help our users be more awesome at unearthing insights from their data so they can solve production issues in real-time. We think a lot about how to make running a query easy, how to guide users to wield our Query Builder effectively to find the needles in the haystacks of data that they send us.

There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t always best…or even appropriate.