Operations | Monitoring | ITSM | DevOps | Cloud

It seems almost everything is going digital during this pandemic: businesses, education, and medical consultations. This increased digital consumption is squeezing the juice out of the IT infrastructure of many organizations. On top of that, remote work policies are posing serious security issues. At times like these, IT infrastructure monitoring is like a football game for IT admins, except: So how do you navigate all these challenges and score a touchdown?

Set up custom error pages in HAProxy to ensure consistent, branded messaging that supports any backend web stack. The memory is probably still fresh: You’re shopping online at your favorite website, looking for something specific, you’ve got it narrowed down to two or maybe three products, you make the final decision, click to checkout and then— Internal Server Error. A cryptic error has replaced the page you were expecting. More than surprised, you feel knocked off balance.

Amazon S3 is a highly-scalable object storage system. Amazon S3 can contain any number of objects (files), and those objects can be organized into “folders”. However, to S3, folders don’t really exist. huh? That’s right. “Folders” are a human concept, applied to S3 keys for organizational purposes. But they’re nothing special to S3 itself. Before we begin, forget everything you know about the S3 Management Console.

Have you ever looked at SCOM on User Voice - Microsoft’s way of collecting feedback on what end users have to say about SCOM and its future? Well good news, the top 2 items are going to be addressed! At Ignite 2020 - System Center session, Dianna Marks (SCOM Product Marketing Manager) told us Microsoft have heard your feedback and will be taking action.

What range should I use with rate()? That’s not only the title of a true classic among the many useful Robust Perception blog posts; it’s also one of the most frequently asked questions when it comes to PromQL, the Prometheus query language. I made it the main topic of my talk at GrafanaCONline 2020, which I invite you to watch if you haven’t already. Let’s break the good news first: Grafana 7.2, released only last Wednesday, introduced a new variable called $__rate_interval.

A hosted status page gives you the peace of mind that users can always answer one simple question: is it up or down. Hosted status pages work because they offer third-party confirmation your services are up. If your site goes down, the third party is likely not down and you can use them to refer to your status. Status pages are your personal 24 hour news cycle. Regardless of if you’re up or down, customer service fields fewer support tickets, and users praise your transparency.

As you analyze your logs for application performance, infrastructure errors, system events, and more, sometimes you may need to look back to logs you were previously analyzing to help correlate events and identify the root cause of a problem. To help, we are excited to introduce Google Cloud Logging recent queries, to make it easy to track and run your past searches as you deep dive on your log data.

“With Rancher and Kubernetes, we’ve started moving to a microservices architecture. What this means is our teams don’t have to know Kubernetes inside out, just the projects they’re working on. Rancher simplifies Kubernetes for technicians, which results in greater agility and innovation.” Tertius Wessels, Senior Vice President of Engineering, Entersekt We’ve all heard about high-profile security hacks and have no doubt been the recipient of phishing emails.

As of October 15, 2020, Mattermost Extended Support Release (ESR) version 5.19 is no longer supported. If any of your servers are not on ESR 5.25 or later, upgrading immediately is required. With our simple upgrade steps, it takes only a few minutes. Extended Support Releases are releases that will receive backports for high severity or high-impact security fixes for the length of their lifecycle.

IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure, IT is a key player when it comes to connecting employees to services, but they aren’t the only internal service provider who could benefit from streamlining their activities.