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AI Agents Need Guardrails: Building Autonomous IT with Resolve Agent Lab | Agents of IT

AI agents are moving fast. For enterprises, the bigger question is how to make them useful, trusted, and safe enough to take action. In this episode of Agents of IT, Zach Austin and Ian Coppock unpack what it takes to move from experimenting with AI to operationalizing agentic AI across the enterprise. They explore why organizations are racing to deploy AI before defining the problems they want to solve, why governance and scoped responsibilities are critical, and why the real value of AI comes from fixing and orchestrating the workflows underneath it.

Why we stopped hiring for the skills we used to hire for

Six engineers, two QA, a product owner and a Scrum Master used to be a normal squad. With today's tooling, that's bloat. Teams are being rebuilt around three people. Not because the work got smaller — because agentic tooling absorbed the parts that needed all those hands. The engineer's job shifts from writing the code to directing the agents that write it, and owning the outcome that comes out the other end.

Grok Build Observability with OpenTelemetry

Learn how to implement end to end observability and monitoring for Grok Build, xAI's terminal coding agent, using OpenTelemetry and SigNoz. In this video, we walk through turning on Grok Build's native OpenTelemetry exporter, collecting metrics and structured session events, and visualizing everything in SigNoz to gain real time visibility into token usage, sessions and turns, tool calls and their outcomes, error categories, and startup latency. Grok Build ships its own exporter, so instrumenting it is a matter of configuration, with no library to install and no collector to run.

GitHub Copilot Monitoring & Observability with OpenTelemetry

Learn how to implement end to end monitoring and observability for GitHub Copilot Chat using OpenTelemetry and SigNoz. In this video, we walk through enabling the OpenTelemetry exporter built into the Copilot Chat extension in VS Code, collecting a trace for every agent turn, and visualizing everything in SigNoz to gain real time visibility into model calls, tool executions, token usage, prompt cache savings, latency, and failures. Copilot Chat ships its own OTLP exporter, so there is no instrumentation library to install and no collector to run.