ITSM is a hot topic for people who manage IT infrastructure. And due to the immense changes, we have experienced this past year, there are new developments that show where the industry is headed. ‘Automation’ has been all the craze for the past few years, but it is now more relevant than ever. Then there is ‘digital transformation’, the buzzword of 2021, which is a result of the rapid levels of digitization that all organizations are experiencing.

This article explains how to monitor service process on your service with Bleemeo using MySQL as an example. This feature is what we called "Key Process Monitoring" and is described by our documentation. Currently, you can monitor any service process automatically discovered by Bleemeo. All metrics are detailed in our documentation, in a few words, metrics related to memory, cpu, network and i/o used by this process are gathered by the agent.

Last week, we announced that Refinery, our platform-agnostic sampling solution, is generally available. But it’s always better to see it for yourself. Follow the steps in this HoneyByte to see how Refinery works by running it locally.

Pingdom is one of the most used website monitoring tools, with almost 15 years in the business. It excels at providing simple and reliable synthetics as well as real user monitoring. This monitoring tool provides a simple public status page, but as you might have noticed it’s quite limited. It only serves as a display of your uptime and response time history, not much more than that.

One of the biggest challenges that DevOps teams face is how to connect their efforts with the priorities of business leaders. In conversations we’ve had, developers and SREs discussed how they need to show business and engineering leaders that they are investing their time solving the right problems, and how solving these problems lead to overall better business outcomes.

Let’s face it: when it comes to managing a work-from-home setup, IT has a lot of problems they don’t know how to solve. It’s not for lack of effort – there just don’t seem to be many practical solutions out there that can alleviate their new remote work-induced headaches. It was tough enough getting everyone up and running in home offices. Now, IT is all but drowning in tickets (a majority of tech leaders have reported ticketing increases up to 50%).