Technology trends transform human behavior permanently. In the past decade, we have improved as a society by embracing digital lives that drive faster collaboration and automation and save us a significant amount of time. The IT Operations landscape is not any different, and artificial intelligence (AI) is at the forefront of that.

As defined by ITIL an ‘Incident’ is an unplanned disruption or reduction in quality of service and a ‘Problem’ is the underlying thing that caused the Incident. They are obviously related and there are endless pages on the internet going into incident and problem management as part of ITSM, so we won’t delve into this topic in any detail. The key issue is resolving the incidents themselves isn’t always enough, you need to get to the route cause of the problem.

Managing modern mobile games involves measuring and tracking dozens of metrics. Each value lets you know how well your game is doing in a specific area, such as user experience, infrastructure, and monetization, to name but a few. But not all KPIs are created equally. Some metrics are more valuable than others in terms of helping you make informed business and technical decisions about your game. That’s what we’ll take a look at in this article.

If you’re building applications and running services in Microsoft Azure, SquaredUp for Azure is a presentation layer that sits on top of the Azure APIs enabling you to produce effective, informative and engaging dashboards.

Amazon Web Services and Microsoft Azure do not need any formal introduction. They are two major players in the cloud computing and virtualization industry. AWS leads with about 32% market share. On the other hand, Azure is the next closest with about 17% market share. Both the tech giants, AWS and Azure, have been on an onward growth trajectory with revenue boosts coming in every quarter.

Modern networks are complex beasts. With this complexity comes many opportunities for things to go wrong. Additionally, networks are often the backbone of businesses, and so when they don’t perform to the best of their capabilities, your business may suffer. As a network administrator, this is certainly something you’d rather avoid. One of the best ways to avoid business-impacting issues is to see them coming and fix them before they have a chance to wreak havoc.

Recently, Catchpoint participated in the virtual Networking Field Day. As a presenting sponsor, we spoke about the importance of network monitoring and the shift in enterprises’ strategic initiatives supporting user experience monitoring. For an hour, the discussion focused on how the digital experiences for employees and customers are converging. Enterprises are shifting to measure and monitor the tenets of reachability, availability, performance, and reliability.