If there’s no customer, there’s no job. In a competitive marketplace, every site element matters from the functionality of your service to your UI; your documentation to your marketing. Your SLA should mirror that structure. Building a strong customer experience is about consistency on every level. The key is visibility, offering all the verification your customers need with an intuitive click of the mouse.

If you’re reading this article, you’re most likely looking for a simple one-stop-shop way to understand logs. I’m sorry to be the one to tell you this, but logs are not simple enough to deal with easily. In fact, as you start approaching this topic on a practical level you’ll quickly realize how complex and annoying it truly is.

In today’s world, with many microservices fuelling hundreds of components, the failure of just one piece can cause a crash for the whole system. For example, a lack of memory in one component can cause a database failure. This database failure could be the reason for authentication problems for particular users, causing those users to not be able to login. And of course, finding the core problem manually can be complex and time-consuming.

Since its beginning, Obkio's solution focused on Network Monitoring with the Network Performance Monitoring and Network Device Monitoring feature sets. With these features, IT teams can monitor and troubleshoot intermittent network issues with precise network metrics including some Quality of Experience (QoE) metrics based VoIP Quality and MOS Score.