Operations | Monitoring | ITSM | DevOps | Cloud

Customers no longer base their loyalty on price or product, but on the experience they receive. 86% of buyers are willing to pay more for a great customer experience (according to Super Office). So, to help you get started in actioning what your customers really need, here are 8 templates that address every part of the customer journey.

Grafana 8.3 is here! This is an exciting release for Grafana Labs. This release includes the new Candlestick panel, a new visualization suggestions engine, support for AWS Metrics Insights and, for our Grafana Enterprise users, recorded queries. Get 8.3 You can get started with Grafana in minutes with Grafana Cloud. Here’s a closer look at the important new features in 8.3.

Scout APM, a leading provider of Application Performance Monitoring (APM), announced the release of Scout External Services Monitoring for Ruby, Python, and PHP applications on December 1, 2021. Scout APM provides developers, engineers, and application administrators software performance insights by delivering key web application performance metrics.

Learn how Obkio works with retail pharmacy business, VPharma, to provide a solution for monitoring network performance from the end-user perspective to identify and troubleshoot network slowness and disconnections in all their distributed retail locations.

Say you've been tasked with monitoring an application, so you set up some alerts to let you know when errors are coming in. The minutes roll by, the errors start coming... ...and they don't stop coming... Oh my, there seems to be quite a few errors coming through. Alerting on each error isn't going to help, better report on changes in the error rate instead right? Not quite. While there's no shortage of vendors that'll sell you on the benefits of error rate alerting, you need to get back to basics first.

When running and maintaining an application in a production environment, we want to feel confident about the behavior of the application and know when it isn’t working as expected. At the least, we want to track errors, monitor performance, and collect specific metrics throughout the application.

A Webhook is an API that delivers data from applications when an action or event occurs. When an event is triggered within the source site, it is seen by the Webhook, which collects the data and sends it to the desired application or URL in the form of an HTTP request. Webhooks are also instant, triggering the delivery of data in real-time, this makes them faster and easier to implement than other methods, like polling.