The Incident Management Process: Step-by-Step Guide
There is no way around it: Incidents are bound to happen. Whether it’s a minor hiccup or a major outage, how your team handles these situations can make or break your business’s reputation. This is where a well-defined Incident Management process comes into play. It’s not just about fixing issues; it's about doing so efficiently, minimizing impact, and ensuring that similar problems don’t occur in the future.