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The latest News and Information on IT Service Management, Service Desk and related technologies.

Stress-free IT management: An IT manager's playbook for mitigating risks

As IT infrastructures become more complex, the responsibilities of IT managers expand exponentially. Their role is akin to a tightrope walker, balancing the need for innovation with the imperative of security. From spotting system vulnerabilities to preparing for unexpected setbacks, the IT manager’s world is one of vigilance and foresight. Zero-trust is an approach to cybersecurity that assumes no trust, even within an organization’s network.

Unlock the Power of CMDB: Your Guide to Efficient Asset Management | Infraon

Managing assets efficiently is essential for smooth operations. Introducing the Configuration Management Database (CMDB) – your ultimate asset management solution! CMDB goes beyond being just a database; it's a strategic tool that helps you track and manage everything from hardware and software to networks and more. No more guessing games when an issue arises – CMDB helps IT teams quickly pinpoint problems and get things back on track.

Executive Summary with Jeff Abbott, Episode 2: Forcing a Condor Moment, feat. Joel Fulton, Co-Fo...

Ivanti’s research into cybersecurity preparedness found that more than half of security professionals consider phishing, ransomware and software vulnerabilities to be the most important threats they face – but that likewise more than half of security professionals considered themselves well-prepared to deal with those threats.

How ServiceNow brings intelligence to every corner of the business

The business challenges organizations face today are enormous: increased efficiency, lower costs, supply chain resilience, revenue growth, talent retention, and digital fragmentation. A modern enterprise needs an adaptable operating model to support its business goals. This requires a range of data, analytical, and AI capabilities to reach the desired business outcomes—from simple to cutting edge.

Demo: How to Find, Fix and Prioritize Healthcare Device Threats

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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SmartCenter Delivers Digital Experience Insight

Almaden, Inc's IT Asset Management (ITAM) product, SmartCenter™, now takes advantage of tight integration with Almaden's Collective IQ® (CIQ®) solution, focused on Digital Experience Management. A hallmark of SmartCenter™ is its ability to collect, clearly present, and comprehensively manage device and software details pertaining to a company's IT assets. It helps IT to track assets and their effective usage, plan budgets, troubleshoot employee issues, and more. The intent is to create a smoothly functioning, cost-effective digital environment.

Data Transformation in the BFSI Industry: From Hiccups to High Performance

We’ve been watching the Banking, Financial Services, and Insurance (BFSI) industry’s rapid evolution over the last decade, and so much of it is thanks to advancements in database technologies. They're on a wild digital transformation journey, aiming to boost their operational efficiency, elevate customer experiences, personalize their services, and streamline everything across the industry.

Discover the Future of Customer Support: AI-Powered Helpdesks! Infraon

Say goodbye to long response times and hello to personalized, efficient support available 24/7! Join us as we delve into the cutting-edge technology of AI-powered helpdesks, where artificial intelligence, machine learning, and natural language processing come together to optimize customer support. With data-driven insights and personalized interactions, businesses can elevate customer experiences and build lasting loyalty.

Proving DEX outcomes in real life #technology #cybersecurity

Trying to establish DEX KPIs is often a sticky point of the budgeting conversation. What can you point to when it comes to actual business impact and outcomes from your digital employee experience initiative? Tony Miller, Ivanti’s VP of Enterprise Services, explains his metrics and methods for proving DEX impact.