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The latest News and Information on IT Service Management, Service Desk and related technologies.

New intuitive widgets and smart view pop-ups for dashboards in ServiceDesk Plus!

Feb 27, 2025 By ManageEngine In ManageEngine
ITSM dashboards need to go beyond vanilla KPI metrics, transforming into workspaces that offer service desk technicians an operational overview, managers tactical insights, and executives a strategic snapshot for every aspect of your IT service delivery. With that in mind, we just introduced new intuitive dashboard capabilities in ServiceDesk Plus. Say hello to a data-driven and context-rich way to manage your tickets. Here’s what’s new.
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almaden ai

Digital Experience Management (DEX) in an IT Environment Where Tickets Are Just the Tip of the Iceberg

Feb 25, 2025 By Almaden AI In Almaden AI
In IT environments, user-reported tickets are the Tip of the Iceberg representing only a fraction of the actual issues affecting digital experiences. The majority of IT performance problems, such as slow applications, network latency, device failures, or security vulnerabilities go unnoticed until they cause significant disruptions. If we follow our iceberg analogy the Tip of the Iceberg is only 10% of the overall problem. This is where Digital Experience Management (DEX) plays a crucial role, helping you uncover the 90% of unreported issues.
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Urgent Security Updates for iPhones and iPads #shorts

Feb 25, 2025 By Ivanti In Ivanti
Major security vulnerabilities in iPhones and iPads prompt Apple to release urgent updates. A USB vulnerability allows unauthorized access, particularly from commercial spyware. High-profile users, including executives, are at significant risk if their devices are lost or stolen, as these vulnerabilities can bypass existing security features. Staying informed about these updates is crucial for safeguarding both personal and proprietary information.
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Asset Infinity

Streamlining Supply Chain Operations in Retail with Asset Management Software

Feb 24, 2025 By Himanish Ganguly In Asset Infinity
In today's competitive retail landscape, efficient supply chain operations are very critical in ensuring product availability, reducing costs, and enhancing customer satisfaction. Retailers face constant pressure to optimize their supply chain process from sourcing raw materials to delivering finished products. That is where asset management software comes in.
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Asset Infinity

Sustainability Practices for Efficient Dark Store Management

Feb 23, 2025 By Himanish Ganguly In Asset Infinity
As e-commerce keeps on booming, dark stores have become the pillars of effective online order fulfillment. These retail centers work behind the scenes, managing high-volume inventory and facilitating seamless deliveries. But with efficiency comes accountability—namely, the accountability to adopt sustainability in retail. The question is, how do you reconcile operational efficiency with eco-friendliness?
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Asset Infinity

The Importance of Reporting & Dashboards in Asset Management

Feb 21, 2025 By Himanish Ganguly In Asset Infinity
In the evolving and changing business landscape that demands the management of assets, availing them in support to operational success is associated with immense basic asset management need. It is no longer around tracking and maintaining assets but is about providing organizations within actionable insights useful to optimize usage, reduce costs, and thus improve decision-making.
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Asset Infinity

Why Mobile Asset Management Is a Game Changer for Field Services?

Feb 21, 2025 By Himanish Ganguly In Asset Infinity
FSM is quite important for businesses today. Jobs included in FSM include installing, maintaining, and repairing services that are done away from the main office. To overcome the challenges of field service work, businesses need reliable tools to make processes better, reduce costs, and raise customer satisfaction. This is where Asset Infinity makes a difference with a new solution designed to address the issues related to managing field assets effectively and efficiently.
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InvGate

InvGate Service Management Renews PeopleCert's ITIL 4 Certification

Feb 21, 2025 By Manuela Aggio In InvGate
It brings us great joy to announce that InvGate Service Management has obtained PeopleCert’s ITIL 4 Certification for the second year in a row, showcasing our ongoing dedication to upholding the highest industry standards and delivering a reliable solution for our users across the globe.
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