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The latest News and Information on IT Service Management, Service Desk and related technologies.

Laptop Inventory: How to Build it And The Best Tools to Manage it

By the end of 2024, the world will have shipped a staggering 186.68 million laptops, according to Statista. With so many devices in circulation, the importance of maintaining an accurate and up-to-date laptop inventory has never been greater. Knowing what laptops your organization owns, where they are, and how they’re being used is crucial for ensuring smooth operations and minimizing risks. In this blog post, we’ll unpack everything you need to know about laptop inventory.

Patch Management Software: 7 Dedicated Tools For 2025

How do you choose the perfect Patch Management software for your business? If this question has been keeping you up at night, you’re not alone—and for good reason. Choosing the right Patch Management tool isn’t just about keeping things updated; it can make or break your organization’s security strategy.

Customize Your Self-Service Portal to Reflect Your Brand

A self-service portal is a branded help center where your employees and customers can find solutions, request services, and report issues. Watch this video to see how easy it is to customize your self-service portal with Alloy Navigator—just a few clicks in your browser! Tailor the support portal to reflect your unique brand, add a festive touch for the season, or mix it up—the choice is yours. Key moments.

CNBC Says AI Will Replace Tech Support - Here's What They Got Wrong

Another day, another AI headline designed to spike your blood pressure. The Service Management industry is no stranger to dramatic proclamations about AI, and neither are you. But what’s the real story behind CNBC’s latest take, “The tech support desk at work is one of the first jobs AI is rapidly replacing?” Does the Palo Alto Networks company need media coverage? Does CNBC? CompTIA? All of them? Perhaps there is a hidden agenda behind the article being published.

3 Best Practices for Tracking VC Portfolio Companies

For venture capital (VC) firms, managing a portfolio of investments is a complex process that requires diligent tracking, strategic oversight, and transparent communication. Effective portfolio management enables VCs to provide value to their portfolio companies, help those companies achieve their performance goals, and maintain investor trust. Below, we outline three best practices for VC portfolio company tracking to help firms streamline their operations and improve portfolio company success.

What is Configuration Management? IT Beginners Guide

Configuration Management is the backbone of IT Service Management, providing a clear and reliable map of your IT landscape. It ensures that assets required to deliver services are controlled and that accurate information about them is available when needed. In ITIL 4, it's a crucial part of the Service Management Practice section within the Service Value System.