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The latest News and Information on IT Service Management, Service Desk and related technologies.

IT Process Automation Tools: Our Analysis of Automation Solutions For 2025

If you're looking into IT process automation tools, you’ve come to the right place. There's plenty of room for automation in IT, yet many organizations still miss out on its benefits. A recent survey shows that 82% of IT professionals plan to update or expand their automation tools to better manage complex, hybrid environments. This guide breaks down the keys to IT Process Automation, from system integration to Service Management, policy enforcement, and much more.

InvGate Recognized in The 2025 Gartner's Market Guide For ITSM Platforms

For the third consecutive year, we've been recognized as one of the 20 leading vendors globally in Gartner's ITSM Market Guide — distinguishing ourselves among hundreds of solutions available. The IT Consulting and Research firm Gartner recently included InvGate Service Management in the latest edition of its Market Guide for IT Service Management (ITSM) platforms.

Top 9 Endpoint Management Software Solutions: Expert Picks

With cyber threats on the rise and IT environments growing more complex, organizations need reliable Endpoint Management software to ensure security, compliance, and operational efficiency. There are many endpoint solutions out there, so to help you out, we’ve put our extensive experience in IT Management and security into analyzing and narrowing down a list of the best platforms. We paired this with reviews and expert opinions to bring you the most informed recommendations.

The Role of Log Monitoring in Securing Hybrid Cloud Infrastructures

Hybrid cloud services have become a cornerstone for many businesses. These technologies, which combine the strengths of private and public clouds, assist enterprises in achieving their dreams of scalability, flexibility, and cost-efficiency. However, this added optimization comes at a cost, particularly with increased operational complexity and security concerns. To minimize cyber threats and secure their data, businesses must invest in more security solutions, such as log monitoring.

What are Global Business Services teams?

Enterprises and organizations are continually seeking strategies to enhance efficiency, reduce costs, and maintain a competitive edge. One such strategy that has gained prominence is the implementation of a Global Business Services (GBS) model. This approach centralizes various support functions across a company, fostering streamlined operations and improved service delivery for internal employees and external customers.

US Federal Government's Role in Filling the Cybersecurity Talent Gap

Currently, there are 500,000 vacant cybersecurity positions in the United States – affecting businesses and government agencies alike. And with the frequency, sophistication and intensity of cyberattacks increasing, including those directed at federal agencies and critical infrastructure, the need for government and industry to work together to train, retain and develop workers with the required technical expertise and skills has never been greater.

Steps to a Successful Migration to Windows 11 for Your Organization

The clock is ticking: Windows 10 will reach its end of life in October, and organizations must transition to Windows 11. For IT professionals managing a large inventory of computers, the process can seem daunting. Questions like these may arise: Don’t worry—this guide is here to help you successfully migrate to Microsoft’s new windows operating system while ensuring a smooth transition for your organization.

EASM Executive Summary in 60 Seconds

Ivanti Neurons for EASM can now produce Executive Summary Reports right there in the platform, casting a wide net over your organization's digital footprint and producing a high-level overview of where you might be vulnerable. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.