The latest News and Information on IT Service Management, Service Desk and related technologies.
In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs) and ensuring swift responses to customer issues that can make or break your company’s reputation. Fortunately, PagerDuty has improved the way companies handle customer service teams and has built applications into ServiceNow’s CSM platform.
Step into the nerve center of IT service management (ITSM): root cause analysis (RCA). This isn’t just another process—it’s the key to unlocking effective and efficient IT service. As an IT professional, this is where your expertise comes to the forefront. Let’s dive into the mechanics.
Part two of a four-part series covering Ivanti’s latest research. Get the full series: Keeping an organization safe means getting near-real-time information about security incidents or breaches. But new research shows some employees are less inclined than others to report red flags, which puts your business at risk. Will your employees get in touch quickly if they have a security concern?
Part three of a four-part series covering Ivanti’s latest research. Get the full series: An organization’s culture and training programs have a significant influence on security preparedness, but our research shows both are inconsistent at the country-to-country level. As we’ve seen in the previous posts in this series, employee demographics and their willingness to report security risks are hidden threats to your cybersecurity posture.
Part four of a four-part series covering Ivanti’s latest research. Get the full series: Big-picture excellence can hide pockets of risk. It’s time to explore security risk in detail — drilling down to look at vulnerabilities hidden in the data and by taking preventative action.
