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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

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How To Optimize Your Consulting Workflow

A streamlined consulting workflow is not just a luxury-it's a necessity. If you've found yourself here, you're likely grappling with a range of different concerns: Rest assured, this article aims to address these concerns and offer practical ways to begin optimizing your consulting workflow and elevating client experiences. With decades in the consulting industry, I've witnessed, firsthand, the evolution of consulting workflows. By blending tried-and-tested methods with the latest tools and technology, I've helped firms revolutionize their consultation processes.

Patch Management vs. Vulnerability Management: What's The Difference?

Patch Management and Vulnerability Management are two key practices that keep organizations safe. Used effectively, they can detect vulnerabilities, patch them efficiently and safely, and help organizations meet their Governance, Risk, and Compliance (GRC) requirements. Because both practices work together to build up an organization’s IT security strategy, they are often incorrectly used interchangeably.

ServiceNow is a Magic Quadrant Leader for Low-Code for the fourth year

I’m delighted to announce that, for the fourth consecutive year, ServiceNow has been recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms. We believe this recognition reflects our continued commitment to helping our customers eliminate the skills gap for app creation with low-code tooling.

The art and science of bridging the goals of IT teams and customer success teams

The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user interface, which can guide IT in optimization and troubleshooting efforts.

ServiceNow Integration

In this video, we'll be covering the benefits of the ServiceNow integration. We'll also go through the configuration process allowing you to follow along and quickly configure this integration. The integration will allow you to automatically create and resolve incidents based off of alarms triggered in Exoprise. With incidents being sent to ServiceNow, you can begin automatically assigning incidents to the correct teams based off of criteria or automatically escalating issues that have not been addressed yet.

Demo ITSM 10-Minute Intro

Service-desk tickets. Lost laptops. End-user complaints. Sometimes it can feel like you can barely keep your head above water. But what if you could be proactive instead of simply reactive? During this practical demo webinar you’ll learn how your IT team can gain insights they need to solve business problems proactively with IT Service Management (ITSM) and IT Asset Management (ITAM) working together.

The red team: ServiceNow's first line of defense

If you ask any ServiceNow employee about their role, they'll likely tell you their job and team are the best they’ve ever had. One small but mighty team proclaims this proudly: the red team, a group of professional hackers. As vigilant guardians of the company, the six-person team is tasked with testing the security of our systems and identifying cyber risks, data vulnerabilities, and security threats.

5 principles of great experiences

Product experience is a key driver of business success for ServiceNow and our customers. That’s why my product experience team and I spend a lot of time focusing on design principles that help ensure we exceed our customers' expectations. You don’t have to be a designer to use these principles and create great experiences. These are fundamentals that anyone can put into practice.