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The latest News and Information on IT Service Management, Service Desk and related technologies.

Project Schedule Management (How To Get Started)

Project schedule management is essential to the successful completion of any project. By mapping out a clear schedule, you can hold team members accountable to deadlines for specific tasks and ensure projects are completed within agreed timeframes. You can use project schedule management software to outline key milestones and assign team members to complete certain tasks.

How Scheidt & Bachmann improved the car parking experience

Remember the days when you needed a pocket of change to pay for parking your car? How things have changed! Today, the focus is on smart parking solutions with ticketless entry, automatic license plate recognition, live monitoring of parking space availability, the use of QR codes, UHF windscreen tags, radio frequency identification, and payment cards.

Improving Data Quality Through DataOps

Consider this scenario. Pull up your bank’s website and find the screen showing how much money is in your bank account. It takes 30 seconds to return the balance. You’re a bit annoyed at not having your balance immediately, and upon reflection, you think it might be a bit low, and hit refresh in case you misread the number. It comes back 45 seconds later with a different number. You know you haven’t had any transactions in the last minute. Uh oh. Something’s not right.

Rethinking customer experience

On a video call, a customer asked why I had a stack of boxes behind me. That’s one of the things about Zoom—you get glimpses into other people’s worlds. My world is full of cardboard. I moved to a new home on the East Coast a few months ago, and unpacking is a slow process. The boxes are full of business books. I have a healthy collection, and my latest addition is Think Again by Adam Grant, the top-rated professor at the University of Pennsylvania's Wharton School.

6 Emerging Job Titles Shaping Tomorrow's IT Teams

As the hiring market continues its post-pandemic recovery, the IT industry has come to an interesting crossroads. IT professionals are more in-demand than ever before – and meanwhile, the responsibilities of a modern IT team are shifting dramatically. IT leaders are realizing that restructuring their teams or giving existing job titles new responsibilities isn’t sufficient to meet this moment.

4 ways IT support can scale and deliver exceptional service

ServiceNow IT support prides itself on providing world-class support services for employees. Because of the company’s hypergrowth, our previous model of 24/7 IT support couldn’t scale. We needed a better way to deal with the exponential increase in support case volume while maintaining a lean IT support team that continues to deliver exceptional support services. Here are four changes we’re undertaking to meet this challenge.

Stakeholder Notifications

With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set triggers to send alerts on any condition, such as SLA breaches, status changes or any custom field change. Automatically updates at time points that you set. AlertOps also logs all activities in ServiceNow so you can track everything in one place.