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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

What Are the Best Practices for Inventory Auditing?

Usually, audits are a long procedure. It might take days or months to complete the audit process. However, still, there is no surety that the audit is done with full efficiency because some assets have gone to some other locations. But audit is performed to get deep analytics of finance-related information. Not just that it also provides several other crucial information as well related to assets & inventories. An audit is helpful in maintaining & following compliance as per the rules and regulations.

9 Types of Phishing and Ransomware Attacks-And How to Identify Them

Cyberattacks have become more pervasive globally, evolving quickly in sophistication and scale, and are now more lucrative than ever for cybercriminals. Not only has The Everywhere Workplace extended the cyber risk and threat landscape—especially for data privacy and its protection—but a lot of Agile software developers, many of whom lack any DevSecOps process, are publishing untested or poorly tested software that can be exploited as zero-days by criminal gangs.

How business optimization efforts stack up

Like many business leaders, you may be wondering if you’re getting the most out of your technology investments and if there are things you can do to gain efficiency. Many organizations have taken steps toward optimization to reap the rewards of: In fact, 35% of organizations have made significant or very significant progress toward optimizing risk management and cybersecurity, according to a global survey of 900 senior business leaders by ServiceNow and ThoughtLab.

What is ServiceOps?

ServiceOps is a new business technology strategy that combines IT service management (ITSM) with IT operations management (ITOM). ServiceOps is fundamentally about connecting people, processes, and technology that are dependent on one another to enable successful service delivery and make user experiences better with automation, collaboration, and visibility across traditionally fragmented departments.

Helping customers answer the trillion-dollar digital transformation question

As a former chief experience officer, I’ve seen just how impactful digital transformation can be. When I worked at Under Armour, we focused on our customers’ connected fitness journey, which unlocked new revenue streams and engagement opportunities. Yet, I’ve been around long enough to see my fair share of disappointments and underperforming projects. Any C-level executive will say the same.

Report: Flawed Hiring Technology is Exacerbating 'the Great Resignation'

As “the Great Resignation” continues, employee turnover remains a key challenge and source of anxiety for businesses around the world. In the U.S. alone, last November saw a record 4.53 million workers quit their jobs. But oddly, hiring teams are scrambling to fill open positions. In theory, a mass exodus of employees leaving their jobs would mean there’s an overflow of qualified candidates in the hiring market. But new research suggests that isn’t the case.

What Is DataOps and How Does it Impact Data Management?

Government IT administrators manage several different types of operations. There’s DevOps, which led to the creation of DevSecOps. Now, data-driven agencies are being introduced to a new operational concept: DataOps, the bridge connecting IT operations and data sciences and accelerating the use of data analytics.

How to Build a Culture of Cybersecurity in Your Company

It's been a crazy couple of years, and things are still changing rapidly all around us. But you don't need me to tell you that; you're probably living it in your organization already. In the IT sector, we've gone through a global chip shortage, the postponement of major tech events, the delay of product launches, and perhaps most importantly, almost all companies shifted almost completely to remote work.

How Does Asset Optimization Help Small Business?

For small organizations, profit margins are significant to run their business effectively. In simple words, they only have resources for important activities. When the budget is tight, then asset optimization can play a significant role in every way. How? That we will discuss below & we will also know how beneficial it can be for small-size organizations.

Insurance Management Software (2022 Guide)

Insurance management software automates customer service and office management activities for insurance agencies. Many insurance agency software solutions include task management systems and cloud storage facilities, enabling team members to centralize key administrative tasks without having to navigate between multiple platforms. It’s a no-brainer for all agencies. Insurance agents are wasting far too much time on tedious and repetitive tasks that could easily be automated.