Operations | Monitoring | ITSM | DevOps | Cloud

It’s no secret that we’re experiencing a talent shortage in the tech industry. At the same time, the automation of many jobs is near. It’s easy to assume these two realities mitigate each other, but the situation is much more complex. Although automation may replace millions of low-skill jobs, it will create millions of jobs that require skilled tech workers, according to a report by consulting company BCG.

In October 2022, we released SolarWinds® Observability, our cloud-native SaaS observability solution. For companies like Corevist, the solution provided them with the ability to define customized monitoring specifically configured to the Corevist instances within each customer deployment. For them, this was a major game changer.

Are you wondering whether to include IT support in your business? Then this is the article you need. Especially for smaller organizations, when costs increase, it can be challenging to justify a dedicated team. But if you are not entirely convinced about outsourcing your IT department, and want to give in-house another thought, then keep reading. We're about to explore the fundamental concepts of effective IT support, its scope, benefits, and key outcomes.

The pandemic shifted us all online, whether we wanted to or not. It forced the public sector to adapt more than most industries, requiring citizens to interact digitally with governments to receive the health and financial support available to them. Digital technology promises to elevate government customer experience (CX) by scaling services, cutting wait times, and reducing costs.

The use of APIs is at the forefront of automation. There are many ways for developers and applications to make use of APIs, and GraphQL is one way to make the most of the data. As technologies continue to grow and evolve, especially with drivers like the DevOps methodology, it is important to keep on top of better and quicker ways to meet our business goals. This is one of the reasons I find GraphQL to be so exciting, and why everyone should understand it.

Today, enterprise IT teams are being asked to manage thousands of devices, hundreds of applications, dozens of networks, multiple clouds, and so much more. It’s critical for IT to have clear visibility over end user digital experience. Questions such as: are my fellow employees actively using the applications they have been provisioned, and if so, are they satisfied with the experience, are vital pieces of information for driving overall business efficiency.