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The latest News and Information on IT Service Management, Service Desk and related technologies.

You Have to EARN the Gorilla Suit

There’s an old joke that goes something like this: back in the days of vaudeville, comedy acts were all the rage. This young guy wants to get into the business, but he’s not sure his act is good enough. He knows all the great comedians of the time would put on a gorilla suit, and the audience ate it up. So the first time he goes up in front of an audience, he throws on the suit and prepares to walk out on stage.

SOS! Why 2021 has to be the Summer of Security

Sunblock: Check. Life vest: Check. Zero trust security: Wait, what? Summer gives us all a little breathing room and a chance to relax. This summer, perhaps more than any other in our lifetimes, we’re all looking forward to loosening up. As we get a hint of normalcy, or at least what “normal” is going to look like now that we’re in the Everywhere Workplace, many people are letting their guards down. We want folks to relax. We really do.

Improve Operational Efficiency (5 Tips & Tricks)

Do you know how to improve operational efficiency in your organization? As we emerge from the COVID-19 pandemic, you should aim to hit the ground running with an organization-wide productivity drive. A decline in productivity has been a key concern for many operating remotely during the pandemic. With employees entering back into the workplace, it is time to start examining ways to improve operational efficiency.

Here's What the Future Holds for IT Professionals

If someone predicted how IT roles will change in the coming years, they’d likely envision tech roles maturing around emerging and high-value new technologies, such as AI, data science, and the cloud, as well as an ongoing focus on cybersecurity across industries and business divisions. These topics frequently come up in discussions with tech leaders about the near future of IT roles. But many would be surprised by two major trends.

ITIL Change Management : 7 Best Practices

Change is inevitable but never easy especially in IT. IT professionals can relate to this statement. When it comes to ITSM, solid change management is a sign of maturity. Why is that? Among the ITIL processes, change management is the most difficult to get right, because it requires the right mix of process, people, and technology. There’s a lot of grey areas when it comes to implementing change management.

Monitoring + ITSM + CMDB: Together in Perfect Harmony | Netreo On-Demand Webinars

Considering monitoring systems normally do not include ITSM functionality, it’s paramount that monitoring and ITSM tools work in sync. While both solutions often share an overlapping dataset, the parallel nature for each tool type can lead to conflicts, which in turn impacts the efficiency of IT operations. View this webinar to explore the best ways to make your ITSM/CMDB and monitoring integration seamless and easy, and streamline your operations process so efforts can be applied to resolving technical challenges rather than spending valuable time chasing down data synchronization issues.

Connection Center for ServiceNow Deep Dive

Take a deep dive into our SCOM Connection Center for ServiceNow. Discover how to convert critical SCOM alerts into actionable ServiceNow incidents with real-time, two-way synchronization. Plus, find out how we use out-of-the-box, code-free integration to get SCOM and ServiceNow working as one! You can download a FREE 30-DAY TRIAL on our website.

Alloy Software Wins Globee in the 16th Annual 2021 IT World Awards

BLOOMFIELD, N.J., June 24, 2021 (Newswire.com) – Alloy Software, a leading provider of ITSM and ITAM solutions, announced today that The Globee® Awards had named Alloy Software a winner in the 16th Annual 2021 IT World Awards®, in the IT Service Management category. These prestigious global awards recognize software vendors with advanced, ground-breaking products, solutions, and services in all areas of technology and cybersecurity.

A Look Back at the Year That Was

Remember where your business was a year ago? Remember where you were a year ago? How could anyone forget? As the seriousness of the pandemic became apparent, nearly every business experienced chaos and confusion. What was reliable and routine suddenly became ambiguous and unsure—in literally a day. Offices, factories, retail stores, and restaurants were shut down, and employees were sent home.