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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Are You in It to Win It? Optimize Your Warehouse Operations with Future-Proof Technology

Take a moment if you will. Imagine your typical day at the warehouse. Warehouse workers are buzzing about. Forklifts are driving back and forth down the aisles. Your workers are staying productive, scanning and picking boxes, one after the other. They’ve got their rugged devices and scanners, helping them buzz away, busy as can be.

Introducing the Nexthink Service Graph Connector

Configuration Management Databases (CMDBs) are key elements of any IT infrastructure. In large or growing organizations, however, successfully managing a CMDB is no easy feat. After all, IT Operations teams are responsible for managing tens of thousands of data points in dynamic environments. Lack of visibility, shallow troubleshooting, and the overall maintenance of a “healthy” CMDB can quickly lead to frustrations and result in expensive professional services support.

ABC's of UEM - Part 2

In my introduction to this blog series, I talked about why Unified Endpoint Management (UEM) is more relevant than ever before. In this second part of the ABC’s of UEM series I will talk about the next set of letters and how they tie into Ivanti. While reading this blog put your own experiences into perspective with how you and your company were forced to work during COVID-19.

Ivanti and BT Work Together to Secure and Service Mobile Assets Through Hyper-Automation

The world is constantly changing all around us, and the number of endpoints that organizations are using has increased significantly. Dan O’Boyle, Global Director from Ivanti, believes that there has been a sharp increase in more critical workplace devices needing to be connected and communicating while generating more data. To secure and service these changing mobile assets an evolution is needed.

No One Likes Passwords and They are the Leading Cause of Data Breaches

Did you hear about the latest data breach caused by a stolen password? Technically, it was a user account security token used by the malicious cyber threat actors to gain initial access into the company’s chat workspace. Once on the IT chat channel, the threat actors impersonated an employee and then used a simple social engineering tactic to trick an IT support member into providing them with a long-lived login access token onto the corporate network.

Service quality and the rising need for enterprise SRE

In its DevOps 2021 survey of global IT professionals, Enterprise Management Associates (EMA) found that 95% of organizations with highly successful DevOps initiatives were predominantly decentralized and purposefully becoming more so as fast as possible (see Figure 1). This decentralization of development and DevOps teams is making site reliability engineering (SRE) both critical and difficult to achieve.

3 Keys to Running a Proactive IT Service

There’s an interesting synergy between hybrid work and proactivity. If you have a large remote or hybrid workforce, difficulties will tend to take longer to troubleshoot – and will of course also cause even more disruption for the user. Let’s take a simple, everyday example of a failing laptop battery. In this scenario, every time a remote user wants to leave their desk, they can’t – the laptop cuts off as soon as they unplug it.

3 ways to improve your enterprise IT security

You’ve undoubtedly heard the saying, “A chain is only as strong as its weakest link.” The same idea applies to your IT systems. They’re only as secure as their weakest vulnerability. No organization wants to fall victim to a cyberattack. These three ServiceNow webinars will help prepare you to boost your enterprise IT security and, ultimately, safeguard your business.

Going Beyond RMM for the Next Level of IT Service Management

The IT services industry has continued to grow in the backdrop of high demand for innovative solutions across all industries. Global spending will surpass $1.1 trillion in 2021, which reflects a 9% increase from 2020. Managed services account for much of this spending with managed service providers (MSP) at the heart of the impressive growth.